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Business Profile

Horse Dealers

HorseSales LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 2022 I purchased a horse online from Horsesales LLC, aka Horses Worldwide Aka, ***** **********. The horse arrived with behavior and health issues that were difficult to diagnose. After almost two years of time off, injections, diagnostics I took my horse to **** and ****** to perform a ct scan as recommended by my vet. He has spinal impingement rending him unrideable and a candidate for euthanasia, CVCM, wobblers. Iykyk :(, The area of spinal impingement corresponds with arthritis present in his X-rays prior to purchase. Seeing his symptoms were present from day one, they should known something was wrong, I have contacted ***** and asked to work together to find a resolution but to no avail. She says I should have used insurance and points to bill of sale. I was told that this horse would be an athletic, sound dressage horse. He was never that. I think people should be made aware that this happens and know to protect themsleves. Their jurisdiction is placed in ******* which makes it very difficult to find any legal support. They dont have the business available anywhere publicly online to provide feedback. I imagine thats purposeful. In the last 2 years Ive spent over ****** in vet bills and therapies to try and get my horse healthy. I had no idea what I was up against. Take caution and read over bill of sale from them Or get a lawyer to help write one. At the time I was six months post partum after just losing my other horse, I wasnt worried about reading the fine print, I wish I had. Let my mistake save you the trouble. Buy in the ** where you have more protection, and unless you have a personal European connection proceed with a manure load of caution. at least hope that I imagine they sell good horses to popular names in the dressage world as their reputation keeps unpopular people like me supporting them. Regardless there needs to be a place for the public to voice their concerns. So, i officially give ****** a neigh. Be smart yall.

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