We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laboratory Testing

Lab Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get TSA precheck. They wouldnt let me use my husbands card, ok. But then I had a credit card in my maiden name and they IDs to prove it and they wouldnt let me use that either stating, stop being rude and get a money order and that theyll cancel my appointment in 30 minutes. Then as I called my husband to come here so we can pay they proceeded to call me a ***** and a b**** in Spanish as well as a few other choice names. When they finally took my back after 40 minutes they called me back by the wrong name and then pressed so hard on my fingers for fingerprinting I thought they were trying to break my fingers.

    Business Response

    Date: 07/10/2024

    To apply for TSA Precheck we need to follow the ************************************** protocol. The applicant needs to pay with a credit card or debit card only, they don't accept personal checks or cash. The applicant can't pay with somebody else's card if the person is not present to sign and authorize the payment. If someone else is going to pay for the applicant, the cardholder needs to be present and sign to authorize the payment. The applicant's form of payment didn't match the applicant's Id card. The last name of the applicant debit/credit card was different from the ** presented. The applicant's appointment was at 8:10 am and by the receipt it was done by 8:44 am. The time she spent at our facility was waiting for her husband to arrive. Taking in consideration that the enrollment takes about 10 minutes, she only waited about 30 minutes. If the applicant's appointment passes, we have to process the applicant as a walk in and we have to honor the people with appointments. We had the courtesy, having people waiting with appointments, to process her right away when the husband arrived. We can't cancel the appointment as we don't have a method or way to do it. There is no such thing as pressing too hard to get the fingerprints done. The device is very sensitive and if we press too hard, it will stop working and the fingerprint will darken and we have to repeat the process again. The applicant was disrespectful and slammed the door hard and cursed us before leaving. We do not have a motive to call the customer ***** or any other names and also be disrespectful in any other way. We explained to the customer three times the acceptable form of payment and she got upset about it. The applicant can get in contact with TSA Precheck customer service with any question about acceptable form of payment and the process. There is no refund once the application is submitted.

Lab Express LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.