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Business Profile

Lawyers

Martin Law Firm

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Martin Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see

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Martin Law Firm has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Martin Law, ************* Firm for ************************* Dear *** or Madam,We are writing to file a formal complaint against Martin Law Firm, located at ***************************************************. We retained their services in May 2023 to handle a legal dispute with our homeowners association (***). We paid the firm approximately $6,400 for services over 15 months and an additional $580 that we are still being billed.Unfortunately, throughout our engagement, we encountered multiple issues with the handling of our case:Lack of Communication: We received little to no updates about the status of our case, and many of the updates we did receive turned out to be inaccurate.Negligence: The attorney, ******** ********, failed to file important documents in a timely manner, leading to the dismissal of our case without our knowledge.Misleading Billing Practices: We were billed for work that was either not completed or not communicated to us.We are seeking a full refund of the payments made due to the firms inadequate services and unethical practices. We have attached relevant documentation, including invoices and a timeline of events, for your review.We would appreciate the BBBs assistance in resolving this dispute.Sincerely,Terigio ******** and ******* ****

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13th, 2023 I had an appointment for a free consultation.I gave a check of $3,500 for a retainer.The business provided me with lies and stories about giving me my full refund.The dispute was they said they worked to long for it to be a free consultation.I received a refund in the amount of $2,879 on May 9th ,2023.They owe me $621.

      Business Response

      Date: 05/27/2023

      The firm was retained to provide legal services on an hourly basis. Services were provided as agreed. The correspondence attached to the complaint speaks for itself. All unearned funds were returned to the client. The attorney client privilege prohibits ** from discussing this matter any further.

       

      Customer Answer

      Date: 06/07/2023

       
      Complaint: 20057337

      I am rejecting this response because:
      it was a free consultation and I am respectfully requesting my payment be refunded I have never received any work that they are claiming theyve  done.

      Sincerely,


      *****************************

    Martin Law Firm is NOT a BBB Accredited Business.

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