We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

UPS Store of Cape Coral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for delivery with signature required to ship a motorcycle title they lost my title and refuse to refund me the money. To quote the woman I spoke to at the store "if they had to refund every person for products *** lost, they would go out of business"

    Business Response

    Date: 08/07/2024

    This response was taken verbally by BBB:

    We will be reaching out to the customer today to advise we will refund his $27.00.

    Thank you

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your employee was super mean and unprofessional to me, I told her I was mailing a test and she insisted on knowing what type of test it was, followed by, "I hope its HIV". She sent me off with a friendly smile and a, "You need to learn to leave". I want an apology for this mistreatment and clear homophobia and for Megan to be taught some respect, civility and kindness when treating other human beings.

    Business Response

    Date: 02/08/2023

    Dear Customer,

    I am sorry about your experience that you had at my store. That is absolutely unacceptable in my store or at any UPS Store. I will handle Megan personally and penalize her for this disgusting behavior and I'll give her another chance, but it will be her last. She is a new employee that learns to grow up obviously. I will handle this, and I am very sorry for this it has never happened. I have owned this store for 7 years. 

    My apologies

    Drew V

    Owner

    Customer Answer

    Date: 02/08/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 19362652, and find that this resolution is satisfactory to me.




    Sincerely,



    Jose Casanova

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2021 I took a new Laptop in the box to the *** Store to ship to my mother-in-law for Christmas. The staff took my information printed a label and set the Laptop in another shipping box to send. I purchased the *** shipping insurance due to the cost of the Laptop. My tracking number was: 1Z9R4A600380597167 The package never arrived to my mother-in-laws however they did receive a different package with my shipping label on it with some wrapped presents in the box. Obviously meant for someone else. I notified the *** store and was told to email the ********************** of the details of what was sent and pictures of the package that was received. At the same visit the store worker apologized stating they have a lot of new people working and have had multiple packages mislabeled and sent to the wrong addresses and my package had been determined to be lost. I have talked to ******* (*** store) multiple times since then through June 2022 trying to get a refund for the laptop & shipping costs. ******* has disputed the loss 5 times and the main *** company keeps denying the claim stating that the package was damaged and improperly shipped. However they can not produce any proof of this as it is a lie to not have to pay for their loss. Supervisor ******************* was suppose to return my calls and never has. They clearly are refusing to own up to their mistake and refund me the total cost which is their responsibility especially since I also purchased their shipping insurance.

    Business Response

    Date: 10/27/2022

    I have spoken to ******* who was a wonderful person. I did apologize on behalf of *** for this mistake. I can't control what happens to packages after they leave my store. She understands the situation.  I personally reimbursing out of my own money half the loss of this shipment and goods. She found this very generous and thanked me on behalf of her family. 

     

    *********************

    President Cape Coral & ******

UPS Store of Cape Coral is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.