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Business Profile

Pediatrician

Island Coast Pediatrics PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Island Coast Pediatrics PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Island Coast Pediatrics PA has 3 locations, listed below.

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    • Island Coast Pediatrics PA

      650 Del Prado Blvd S STE 103 Cape Coral, FL 33990-5617

    • Island Coast Pediatrics PA

      13650 Metropolis Ave Ste 101 Fort Myers, FL 33912-4375

    • Island Coast Pediatrics PA

      9911 Corkscrew Rd Ste 101 Estero, FL 33928-3323

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billing department personnel and manager are not in sync with the business side of the doctors office. I provided my insurance info the day before the appointment, to validate coverage. When I showed up for the appointment the next day, I was asked to verify insurances go thru the process again. The billing department told me I had to prepay no more than $398 dollars, as the doctor did t take my insurance, but there were two other doctors in the practice that did. I rebooked the appointment with one of the approved doctors for one week later. I called to billing department to make sure there were not going to be any issues, they confirmed they had everything they needed for insurance and billing. I called my insurance company to validate what the billing department had said, they confirmed the doctor was on their approved in network list. At 3:48pm the day before the appointment, I get a message from the billing deartment at 4pm, saying they see I have an appointment tomorrow, and my insurance insurance isnt accepted, so Ill need to prepay for the appointment. Frustrated and disappointed by how poorly managed their billing department and customer service is, I decided to cancel the appointment. Upon cancellation, I was but told there may be a $75 dollar fee for cancellation within 24 hours. I called and spent 30 minutes explaining what happed and that Im not paying the $75 cancel fee, so remove it. Your office is not run professionally, if it was you wouldnt validate and approve my insurance, wait a week and leave a message at 4pm the day before the 10:30am appointment to raise an insurance concern. This is not professional, the billing department manager needs professional development. You wasted my time, and the ************** resources.

    Island Coast Pediatrics PA is NOT a BBB Accredited Business.

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