Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company mows the grass in my ***** home park ****************** They weed wack around the outside of the home and shed. Several months ago the outside pipes had a small leak in it. I had a plumber come out to fix it and he showed me several lines cut across the pipe where the weed wackier had constantly hit the pipe and put a hole in it. I paid for this repair, then 3 weeks ago the pipe had another leak below where it had been fixed and you could see where the glue had been scraped off by the weed wackier. I called the company and told them about it and they said they would send someone out to look at it the next week. No one came. The next week I heard a loud noise when the mower went by my air conditioner unit. When I went out to look at it some of the bricks had come out from under the unit. I called the company again and they asked me to send them pictures. One of the supervisors stopped by and took pictures himself and said he would send them to his supervisor.I then got a call from Joshua, he said that the leak in the pipe was just a crack from being old. I told him what the plumber had said and the pictures were blurry because the water was spraying out. When I asked what he was going to do about the ac unit that was now not level, he said if his mowers had hit it there would have been more damage. I told him they hit the bricks and he said put them back under it. I told him I cant pick it back up.

  

  Business Response

  Date: 09/15/2022

  Hello, please note this complaint is being removed. Thank you.

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:

  The business is going to fix my issues if I remove this complaint.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************