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Business Profile

Upholsterer

Cape Coral Custom Upholstery & Drapery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired custom upholstery and drapery *** in early Sept when I paid a $500 deposit, hurricane *** came through and I spoke to them once and now their phones are disconnected and receiving no response to emails

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a boat cushion to be repaired on September 12th, 2022. I was told it would take a week or two to complete the repair. As of September 28th, 2022 the work was still not completed and a hurricane hit us which caused damage to their building causing them to close. I received a voice message at the end of October that said they were moving to a new location and my work would be completed there. They are no longer answering their phone and their voicemail box is full. I would like the repairs completed or a refund and my damaged cushion back.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full for custom valances for my home in August of 2022. I was told on several occasions that my order was complete and they would be contacting my for installation. After hurricane ******** again was able to contact them and they assured me that my order would be filled and we are now in the middle of December 2022 and they have not responded nor can they be reached by email or phone. I have attempted to contact them many times and sent images of my payment confirmation and they have vanished with my money. Please help me get a full refund.

Cape Coral Custom Upholstery & Drapery, Inc. is NOT a BBB Accredited Business.

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