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Business Profile

Horseback Riding

Two-Bit Stable

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a negative experience with this company. They are not dedicated to provide good customer service. I provided them with plenty opportunities to refund my money of $265. They cancelled on my wife and I to ride horses on the beach. This was suppose to be part of an anniversary present I was giving to her. They told me due to some winds that were coming in; they were not able to provide me this service. I was at the location on the beach where I was suppose to meet with the horses and there were no winds on that day. I call them constantly and leave them text messages to refund me my money and I have sent proof of my communication with them on here. I live over 6 hours away and won’t be going back that way. They do not pick up the phone and you cannot leave a message on their voicemail because it says their voicemail is full. I text them and informed them that they should not be stealing from their customers and should refund the money they owe. It's been almost 2 months and still no response. The ride was supposed to be on Feb. 11, 2023. They took the $265 out of my Bank of America account on Jan 6, 2023. Now they are telling me they are going after my career because I’m a cop for harassment. I sent you copies of our text of them threatening my job. The communication started today with their responses and I sent them through the uploaded documents. In todays conversation still no resolution or attempt to resolve the matter but that they are blocking me and filing a civil and harassment case against me because of my career.

Two-Bit Stable is NOT a BBB Accredited Business.

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