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Business Profile

Event Center

Crystal Ballroom on the Lake

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am filing a complaint against Crystal Ballroom on the Lake for breach of contract, poor business practices, and failure to promptly refund my deposit after canceling my booked wedding venue.Breach of ******************** Harm I signed a written contract with Crystal Ballroom early Nov 2024 and paid a $2,000 deposit via Zelle to secure my wedding date. On January 27, 2024three months laterthey informed me there was a glitch in their system, and the venue had been double-booked. They admitted they should not have sold me that date but only offered two unacceptable options: reschedule (which is impossible since my 200 guests have already booked travel) or a refund (which does not cover the damages caused).Per the attached contract, if I had canceled, they would have kept my deposit. Since they are the ones canceling, they should be held to the same standard. Their mistake has caused significant financial harm, as I am now struggling to secure a comparable venue within budget.Failure to ****************************** Service The district manager ignored my texts and only responded after repeated follow-ups.I was told my refund was initiated, yet when I followed up, they requested my address again proving it had not been processed.I requested a Zelle refund (which is instant, the same way I paid), yet after four days, I still have not received my money.Requested Resolution I am requesting:A full refund of my $2,000 deposit (which should have already been issued).An additional $1,000 compensation for the financial burden and emotional distress caused by their contract breach.If Crystal Ballroom fails to comply, I will escalate this matter by filing a small claims lawsuit and a complaint with the state Attorney Generals office.I'm attaching a copy of my contract as evidence as well as a more elaborate document on the detailed communication between me and the business (not enough room to talk about the back and forth).

Crystal Ballroom on the Lake is NOT a BBB Accredited Business.

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