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Business Profile

Countertops

Catalyst Tops, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I would have looked this company up before I paid them my $8,500 Almost a year ago! There are so many complaints just like the one I am now writing! I paid Johnny and Lisa M******, owners of Catalyst Tops $8,500 for my bathroom shower to be installed in my rental property. There was only ONE week that this work could be done and they had MONTHS to prepare and schedule the work. When that week rolled around to do my job, the owners figured out they could make MORE MONEY by going to south Florida after hurricane Ian hit and just blew my job off! Now, they have refused to REFUND MY MONEY! Oh, they SAID they would refund it, but never do! Now, they won't even answer my phone calls or text messages. There are so many complaints JUST LIKE MINE about this company! I just want my $8,500 dollars refunded to me. Can you please help me?

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company visited my house for an estimate to replace counters in kitchen and bathrooms on June 2 2022, took the 50% that same day; and since then, we are waiting for the installation after innumerable calls, emails, and communications in the dashboard. The most recent offering was to come for installation on March 7, 2023; and they did not show up. I visited the Center Hill workshop and one of the employees confirmed that the company is doing works and installations. At this point, I have been losing the opportunity to continue other works at the house. I have evidence of calls in my mobile, track of the follow ups in their dashboard, and evidence of emails sent.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people were supposed to install our countertops and it's been almost 2 years and they haven't and every time you call there is a excuse somebody here quit somebody quit until the measurements and they just don't follow through and for two years I basically don't have a kitchen

    Business Response

    Date: 11/22/2022

    Business Response /* (1000, 17, 2022/10/17) */
    This customer and her husband are going thru a bad divorce. We were hired by the husband. We have been in contact with him and are waiting on him to go into the house. We will not go into a hostile environment. We would love for this job to be finished.


    Consumer Response /* (3000, 19, 2022/10/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Not their business
    It's not a bad environment in my house
    We are not divorced and we are just waiting on the job to be done I can provide with photos of all the unfinished work

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hire this company six months ago to do the cabinets. So far they have done nothing. They are not even received my phone call.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 17, 2022/09/21) */
    This customer has been waiting for their cabinets like a lot of other customers are. Supply and demand is really tough right now still from Covid. We are hoping to get his cabinets in very soon and we will be installing them like we have been other jobs.

Catalyst Tops, Inc. is NOT a BBB Accredited Business.

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