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Business Profile

Patios and Decks

Jim's Custom Decks & Ramps, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy is a ***** who will lie through his teeth and tell you story after story on why he cant get your project completed even though you put half your money down. I paid $2,600 in December of *************************************************** March of 2023. I called and emailed multiple times for updates and either I was ignored on each attempt or was given a lie of some sort. In August of 2023 I was informed he would give a refund but I have yet to receive it and had to hire a lawyer. I would not recommend this company to anyone, you'd be better off trying to build whatever it is you want yourself.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner met and created a contract for work at the property in April 2023. Contract stated work to begin July or August of 2023. Owner requested half of payment down for supplies and that draws would be made once the work began. Provided a cashiers check for $13,000.00. Owner never called to update me on schedule. Called number provided and left several messages beginning in July 2023. No work began.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired *** to re-do the floors in our house. He came out, took measurements, gave us a quote and we gave him a check for the work in the amount of $8500. Months went by with no work done and barely any contact. We decided last April we wanted either our money back, the material or a combination of both. We were told many times he would give us both but never did. We have had no contact from him since last May.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jims Custom Decks (*******************) has closed down his Old Town location and is being sued by many people and businesses in the local area.  He has opened a new business in Alachua County under his girlfriends name *******************.  The business is *************** at ************************************************************.  The ***** ********************** is collecting complaints, but Ive called them twice and have not received a call back from the investigating officer.pposed to have work commence the day of the hurricane. We gave him two full weeks afterward to give us a new start date, which we finally got told he would start it the week before Thanksgiving - but wait! ************ double booked his crew and he wouldnt be able to get to us after all. He had his designer come out to look at our home and draw up the plans. He told us the roof line for the porch would start halfway into the window. How can you walk under a roof that would only allow 5 feet or less of headroom? I called *** to tell him I wasnt sure that design would work. We havent heard any further scheduling or design modifications since. The contract states the deposit is non-refundable (we were told) for building material purchase. How can materials be purchased when there are no plans to go by? I believe we are entitled to either a full refund or the materials which have supposedly been purchased. If the materials are delivered, I expect a receipt to show $8000.00 in building materials.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached is a picture of the cashed check, receipt, and the contact information as you requested.t has been almost 4 months now. I am having surgery soon and need the new steps and ramp asap or my money back so I can order them from someone else. I pray you can make this happen for me. Thank You

Jim's Custom Decks & Ramps, Inc is NOT a BBB Accredited Business.

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