Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 2100 to get a new bumper put on and some paint work on a vehicle.paint job was a mess vehicle had more damage then originally brought in he said he woukd redo it only to not hear back from him..

  Business Response

  Date: 10/11/2022

  Contact Name and Title: Jeremy
  
  Contact Phone: **********
  
  Contact Email: [email protected]
  
  Mr ****** * had contacted me about doing a repair on a vehicle he may purchase. When he drove up my paint supplier and I noticed that there was previous damages he had no idea that were there. He then said let me find if i can refuse purchase. He called me to say I can't let's do what we can on repairs. I finished repairs came to a total of 2808.20 I told him I'd would help him out and nocked off 700$. He was fine with repairs on day of pick up and I showed him more damages that I had found from the previous repairs. He contacted me back later in the week and said his wife was not happy one for having to pay for something he did not see before purchase and with a few of the repairs. I said no problem I'll fix what ever. He pointed out damages from the previous repairs and two other spots one small run under the door handle and the bottom of a door. He said he would buy the part that we needed I would cover the labor and time. I then said please be patient I'll get you back in line I do only secdule work And I had already move down the list. I have not refused and repairs just have not made it to him on our list.

  Customer Answer

  Date: 10/11/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  There was previously some shadowing on the door ..he repainted the whole side the day of it looked ok 2 weeks later the whole side has a mutiple amount of runs the new bumper has many imperfections the bottom of doors werent finished painted was not like that before drop off have multiple pictures to validate it ..taken to professional body shops they all confirm the person doing the work should not be painting...looks like it was painted with a sponge..I have ran across a few others that has had bad work with the business they will also be sending in complaints...

  Business Response

  Date: 10/12/2022

  All I can say is that I have spoken with Mr ****** and told him that we would take care of the vehicle. There is always two sides of the story. If I did bad work they would have not brought there second vehicle back. No shop is perfect nor person. No shop can ever please everyone but I do my best to help and keep my word. If they fill bashing a small business makes them happy ok but still today I will work as hard if not harder to keep up our good name. All I can say is sorry I could not meet there time frame of the redo of repairs. We are all in a slow time of workers and parts.