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Business Profile

Resort

Island Cay at Clearwater Beach

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Island Cay at Clearwater Beach's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Island Cay at Clearwater Beach has 3 locations, listed below.

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    • Island Cay at Clearwater Beach

      648 Poinsettia Ave Clearwater Beach, FL 33767-1513

    • Island Cay at Clearwater Beach

      611 S Fort Harrison Ave # 313 Clearwater, FL 33756-5301

    • Island Cay at Clearwater Beach

      1465 S Fort Harrison Ave Ste 203 Clearwater, FL 33756-2504

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1st, 2023 my family was scheduled to fly from ** to *******. We had booked a VBRO property in Clearwater *******. Our flight was canceled from ** and there were no available flights out of any ** area airport into any ******* airport within 3 hours of the property. We immediately contacted the property manager (*********************). He stated he would see what he could do in terms of rebooking our stay for a different date (providing us with a credit). We followed up with **** but they stated that we had to communicate directly with the property owner. We have been trying to reach the owner, whose name I believe is *********************. We requested his contact information from *********** but he refused to provide it. We have called 411, used internet search engines and gone above and beyond to find any way of communicating with ***************, but all number are not in service. *********** informed us that because we did not cancel the reservation after our flight was rebooked, he could not help us in any way. But when we logged into **** immediately after our flight was canceled on April 1st it said it is too late to cancel. **** informed us that the property owner/manager could cancel the booking at that time. *********** did not cancel the booking, thus preventing ** (according to him) from receiving any credit or reimbursement, even though we were unable to cancel it (only he was, according to **** representatives). We paid $2851.45 for this booking. *********** refunded the cleaning fee of $90 but since then has been non responsive to any messages through the **** website communication portal, including repeated requests to speak to the property owner. Also of note: this property is also listed as a hotel called the Island ********** and it charges approximately $150/night for an equivalent room/condo. We were charged $570/night. The hotel address is listed as ****************** Clearwater *******. We are desperate to resolve this issue in some manner. Thank you.

    Island Cay at Clearwater Beach is NOT a BBB Accredited Business.

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