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Business Profile

Air Conditioning Contractors

World Class Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Important information

  • Customer Complaint:
    World Class Heating & Cooling has worked and continues to work with BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact the Customer Satisfaction Department at (727) 447-5101 prior to contacting BBB.

Complaints

This profile includes complaints for World Class Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Class Heating & Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service was in February 2023. I'm disputing this for my 90 year old mother who lives in *****. The company contacted her and said it was time for her air conditioning service. She does have a contract with a company but it isn't this company. The service with the contracted company would have been free. They charged her $1600 and had told her she had a contract with them. I consider this elderly financial abuse. Please advise.

      Business Response

      Date: 03/23/2023

      Thank you for bringing this to our attention this is the first were hearing about this,  customer did not contact our office we will contact customer to resolve again thank you 

      Customer Answer

      Date: 03/28/2023


      Complaint: ********

      I am rejecting this response because: *********** had been contacted (they state otherwise). *********** that the client actually had a contract with has been contacted and looked over the documents and the work that was done. They have told the client that she has a case against World Class Heating and Cooling. I spoke with the company (W.C.) and explained the situation. They still feel that they did no wrong.

      Sincerely,

      *********************

      Business Response

      Date: 03/30/2023

      This customers daughter was contacted it was explained to her that her mother was not a contract customer that she  paid us to call out and service her ac system all paper work was sent to her as far as another company telling her she has a case against us is ridiculous there was nothing done wrong on our part we just did what we were contracted to do our customer has not contacted us so Im assuming she doesnt have a problem this is a daughter that live out of state if we can be of any further assistance let us know 

      Customer Answer

      Date: 03/30/2023


      Complaint: ********

      I am rejecting this response because: The work that was done was because my 90 year old mother did not understand that she was not working with the company she had a contract with. The contracted company has stated that the work that was done was at too high of a cost. With the guidance of the contracted company, my mom is ok with paying for the work that was done. But, $1700.00 that was charged was exorbitant. My mother is grieving her husband right now and does not need any more grief dealing with this. That is why I have been dealing with it.

      Sincerely,

      *********************

    World Class Heating & Cooling is NOT a BBB Accredited Business.

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