Important information
- Customer Complaint:Honeyfund requests and BBB recommends that if you have any complaints or concerns, please email the business at [email protected] or text at (707) 259-0843 prior to contacting BBB your request will be escalated to a manager. Honeyfund thanks you in advance for the opportunity to resolve this matter directly!
Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 2nd, a donation from a family member sent us $200. I was able to transfer that to my PayPal no issues. Since our wedding Feb 19th, Ive had 5 other gifts given to us that equal $825. I contacted March 8th for our funds to be transferred to my PayPal. No one has reached out to me and it has been 6 days now. Nothing has transferred. I reached out by email about 4 different times now. Ive texted ***************** saying I would like to escalate to a manager and have had no reply. I also called ************** to leave a message for the customer support and still no answer. I feel like this isnt fair to us at all; as our honeymoon money is being held for literally no reason. As Ive already transferred one gift to PayPal. I can not get a response from anyone and its been 6 days. I would not recommend this service to any newlyweds because the customer support is awful and no one reaches back out to you. Im not sure what to do at this point. Its a nightmare dealing with Honeyfund. *************************** is the Bride name but I have officially changed my name to *********************.
Business Response
Date: 03/29/2023
Hi *****, thank you for using Honeyfund and for reaching out! I'm so sorry if you missed our first email explaining the extended wait time on your transfer, it may have landed in spam by mistake and I'm sure not knowing that caused stress about your funds, I sincerely apologize as we are here to make things easier, not harder! I'm glad to see we were able to get your funds to you and happy to report we no longer are experiencing that delay and don't expect it to happen again. Thanks for your patience and please let us know if there's anything else we can do for you!Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the Honeyfund registry for my wedding and it has been very difficult to retrieve the gifts that our family sent. The website is really buggy and opaque, and support is very slow to respond to queries and concerns. It has been more than six months and there is still no resolution. This is a really awful registry and honestly, I want to warn consumers against using the service.Business Response
Date: 11/16/2022
Hi there, I've reached out over email as well but I would love to hear more about your experience! Looking into your account I don't see any pending issue from the last six months, only one email about verifying your identity and us confirming that you were able to access your gifts. It looks like you were able to successfully redeem your gifts the same week you emailed in. Please do respond back to my email if we've missed anything! Your satisfaction with Honeyfund is extremely important to us and I'm so sorry for any frustration you experienced! I look forward to speaking with you further.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was under the impression that I could set up a honey moon fund and it would be simple. For starters the website is not user friendly and not easy to use. I then added my PayPal account and printed out QR codes and then emailed them with the invite. I find out a month later that the account cannot be funded after guests told me the credit card was declined. Honeyfund advertises 365 24/7 support (that's a lie it's been 24 hours I've called 3 times and asked 3 questions over 24 hours ago and they got back and answered 1 email and 1 question. They told me that I need a PayPal business account to get funded. This was never told to me when I set up the account of ever until peoples credit cards were declined. They then told me to lie to PayPal and say that I'm a business. PayPal will charge me to get my money and Honeyfund is already charging me and I DONT OWN A BUSINESS AND AN ENGAGED COUPLE IS NOT A BUSINESS. I spent over $100 lying to my guests with my invites and now I need to print new QR codes and I want Honeyfund to do 2 things:1. Stop lying about your 24/7 365 customer service it's obviously a lie, read the comments here I'm not the only one.2. Stop telling people to lie to PayPal and make a fake business and also disclose that there an additional fee to get paid through PayPal and we are being double charged.3. I'd love a credit for the money I lost but I doubt a company that's already this incompetent is capable of doing that.Business Response
Date: 09/07/2022
Hi there,
Reintroducing myself, I am the Director of the Member Success team and the one who you were emailing with. I am so grateful I was able to personally respond and handle all of these questions and concerns with you! I'm so sorry for the confusion the payment settings caused, but I'm very glad we were able to find a solution you felt comfortable with! I see that your payment settings are all set up and you are ready to receive gifts for your honeymoon next month! If you run across any further questions or concerns, please don't hesitate to reply back to me in our email thread.
Customer Answer
Date: 09/08/2022
Complaint: 17907765
I am rejecting this response because:
Sincerely,
*************************This person is lying and I do not want this lie put on my complaint. I have found another option who 1. Does not charge me a fee because they pass it on to the donor. 2. Does not make me lie and say I own a business. 3. Has a website that is easy to use. 4. They did not resolve anything and I deleted my account and will not be using Honeyfund and I need to make sure this lie that she told about me using this for my honeymoon is not on my complaint or posted online because it is not true.
Thank you.
Business Response
Date: 09/16/2022
Hi there,
I'm sorry to hear you were not satisfied with our response. As stated in our emails with you, we do not process funds here at Honeyfund, rather, we use trusted third party payment processors such as PayPal and Stripe. You had selected the PayPal option and we sent you instructions for linking your PayPal account directly from PayPal. I understand you did not agree with those instructions, unfortunately they are not able to be altered. If you ever want try us out again, you are welcome to set up bank deposits using our partners at Stripe instead.
I do see now that since we spoke you have closed your account. I am glad you found something that works for you!
We wish you the very best!Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for HoneyFund because it seemed like a good idea. I completed a test payment on 7/29/22 and still nothing in my checking account. Two family members have made a deposit and also not showing in my checking account. I'm about to send the invitations out but now I'm worried because I have my HoneyFund registry listed. Why is it taking so long? 2-5 business days was today! Ugh! I really want this to work for us!!!Business Response
Date: 08/31/2022
Business Response /* (1000, 7, 2022/08/19) */
Hi there, I'm so glad our Member Success team was able to quickly help you with this and give you the confidence to send your invites out! We are here to help, reach out anytime :)
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