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Business Profile

Business Form Printer

Printharmony.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Form Printer.

Complaints

This profile includes complaints for Printharmony.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Printharmony.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Printharmony.com

      2049 Calumet St Clearwater, FL 33765

    • Printharmony.com

      12910 Automobile Blvd STE D Clearwater, FL 33762-4756

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Printharmony sent an email with an offer of a discount for prepurchasing print jobs. You pay in advance at a discounted rate, then prder when your ready. Emails state NO TIME LIMIT. I purchased, then when I tried to redeem they closed my online account "for lack of use", I emailed and was told no problem, email the job over and they would print it and then they would reopen my account. I did. No response, I tried emailing ***** more times no response. I called, they took at least 15 messages and would get back to me, but no one ever did. A little research and it appears MANY people who prepurchased there printing had there accounts closed and no one will respond via email, or by phone. Ive even tried reaching out to ***** the owner who never returns my calls, I also tried talking with ******* printing (the printing facility that either they print out of and not received any response. We have been trying to resolve this for a very long time and no one is being communicated with, this is a scam!!!!

      Business Response

      Date: 10/14/2024

      -We have no record of client being owed anything
      -When did you make the purchase?
      -Please send proof that you made the purchase
      -Please send proof that the offer did not expire

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered from this company, And when they sent the proof for me to approve, I approved it but asked about the comment they made about $10 per proof. I was shocked about this, so I asked about it. I have never had a company do this in the past. The man, *****, was vulgar back to me and canceled my account. They did not send us our order or refund us Over $200. We just took our money, and that was that. We need a refund for the product we ordered. I cannot resolve this with them since they canceled my account.

      Business Response

      Date: 10/24/2024

      Attached is our processed refund receipt sent on 9/25

      This individual is not accurate at all.

      Has placed 5 total orders with us.

      All of his orders he ordered an email proof: cost of 7.50

      There is a cost for email proofs that is clearly shown on the website.

      He was upset about paying for an email proof that he ordered, and ordered before which is out of character and he became extremely rude to our employees.

      *We are a trade only printed and reserve the right to deny or cancel any registration requests.  The company he works for is not in the printing trade, but was initially 

      approved to have an active account because we try and help local companies.  Our website also very clearly states a no refund policy, but we can credit accounts.

      *We went out of our protocol to issue him a refund (attached)  

       

      Thanks for your time in this matter, and I hope they stop wasting everyone's time.

       

       

    Printharmony.com is NOT a BBB Accredited Business.

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