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Business Profile

Delivery Service

Paquetería Pro Marcos LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business name: Paquetera Pro Marcos LLC.Complaint: The owner of this business, Marcos, asked for ******** cash (USD) so he wouldnt have to pay taxes, to deliver my items from the *** to ******. The delivery was not delivered on time, it was delivered over a week past the date of delivery. They also split the delivery into two deliveries a week apart. Some items were damaged (I have ************* of the damaged items). They also took 6 of my own brand-new ratcheting tie-down straps to secure all of my items, they did not return these straps to me after delivery like they said they would. When I tried to reach out to him it was almost impossible to get in touch with him as he did not answer my calls or return them. I had to show up at his place of business without prior notice in order to find him. I advised him of the issues, he said its a part of the transportation and theres nothing I can do to fix the issue I asked about my straps that he said would be given back to me at delivery, he offered me different straps that were "cheaper" and not as heavy duty as the straps I originally had that they had taken. Money Paid: ********

Paquetería Pro Marcos LLC. is NOT a BBB Accredited Business.

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