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Business Profile

Dressmaker

MY Dirndl

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online from this shop on May 7. I had had some questions prior to purchasing and the owner, ******, was very responsive and helpful in making the sale.I received the order a week later, however, half the order was missing and one of the items did not fit as expected. I promptly emailed the same address to get help from ****** on May 14, but my request went unanswered. I attempted contact again on May 16, still no response. I tried responding to our earlier correspondence as well, but still nothing. Fast forward to today, and its reasonable to assume that after two weeks since ordering I will not be getting any help and I have been effectively swindled. I had originally planned to exchange the item for another size, but now Id prefer to simply return and refund, and get a refund for the unshipped items as well.

    Business Response

    Date: 05/24/2023

    Hi:
    We have reached out to the customer and he is right. After the initial 6 emails to advise him on sizing, our communication fell off and we didn't respond to where to send the return to. Currently he has an eta to when his items will be in and an address to return his vest to, and - while he didn't ask ** to cancel the rest of the order (a shirt and pair of socks) we have offered him that refund also after seeing it here. 
    Please let ** know if you need more information.
    *****!

    ******

MY Dirndl is NOT a BBB Accredited Business.

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