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Business Profile

Driveway Sealer

Mark Pinson's Paver Restoration, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was hired on 5/14/24. A total of $9,500.00 cash was paid to the owner in two parts - once for the supplies and then to break ground. Owner does not have employees. He hires "friends" to do the work, then doesn't pay them. One worker was left stranded in the front yard and asked for payment as the owner had not paid him. To date, nothing other than removing natural grass for a pet turf installation has been completed. Owner always has excuses for no work being done - Broken down truck, no one working over Memorial Day weekend, had to fire his employees and can't find replacements, was in a motorcycle accident, lost his phone, etc. The little you do see of him is late at night and other off hours. An investigation of public records confirms the owner suffers from substance abuse which is the obvious cause for his not showing up, no workers showing up, not returning calls or texts, and abandoning his equipment and trailer in the road. Texted him to stop work and refund $7,500.00 of cash paid end of last week, only to have my number blocked. Written quote and receipt stated job was to be completed in 4-5 days, but here we are three weeks later with nothing done.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be warnedDate of transaction, 10/22/2023 was give $7000.00 to install retaining ****************** Pinson came 3 times to home take measurements, details of the project .Before giving him the OK to start the work requested license information insurance and bonded. **** stated he has all 3, insurance for 5 million, architectural license as well. Several times with my elderly parents who are 86 and 82. Let them know that he checked with the county and no permit is required. I informed ********* ***** the county, ******* permit submittal requirement, still insisted that no permit is required. ***** stated he checked with the county office as well. He also said that as a homeowner I can apply for it. I did go to the county website to apply for the permit it required I enter the contractors name as well as his license#..which **** refused to provide me with that license information.several request for his license # insurance and bonding. I also asked his PM ***** his response was Im only the employee **** dont give me access to that information. They are both mislead my elderly parents.. both **** and ***** never showed at the job site to give instructions, or to see how the work is progressing.on 11/20/23 I requested a detail scope of work and received two different work orders one that **** has given me on 10/11/23 and other 11/20/23 a different work description that was given to me by his project manager, *********************. Not only are we in valuation by Pasco county and HOA due to work was commenced with out proper permit. On 11/17/23 **** text me to give him $5000. So he can pay his workers. My answered to that was absolutely not.. finally **** confessed that he works under the general contractor he refused to provide me with his license information .on 11/25/23 came to the house, spoke to my father. Let him know that he is losing money on our project. Left a broken trailer for five days my driveway. That leaked grease onto road, damage my pavers due on driveway skid-steer to move dirt from dump truck to the backyard. On 11/29/2023 Pasco sheriff was called by president of the association, was trying to ask him questions about his company **** get very combative, and almost hit my mother with the skid-steer. A stop work order was placed. Both **** and ***** gave me one excuse after the next broken equipment I had another job site. Awful contractors.

Mark Pinson's Paver Restoration, LLC is NOT a BBB Accredited Business.

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