Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Fat ************* come to my home on 6/10/2023 - Below are the following issues:He came out to *********** because I had not power to determine what the issue was. It turns out there wasn't an issue with the electrical instead it was a mis-labeling/mistake from *********** which was resolved without any repairs from him or his co-workers. *********************** charged me $1190.00 which I transferred to him via Zelle. He wanted cash which I refused, however at the end of the incident there was no work on his part. I have asked for a refund for the total but more importantly for a part (the breaker) that he stated he changed which it was not changed. *********** came back and corrected the meters to the right addresses and brought the power back up.There was no need for the excessive charges from Fast Eddy and I want to report that he is a rip off artist. Charging for services not rendered.My next plan of action will be to call the new channel (Eight of your side) for resolution if this doesn't get resolved.

  Business Response

  Date: 07/14/2023

  Business response taken verbally by BBB:

  The issue was the breaker. I replaced a broken breaker with a working one to get her power working again. It was not replaced with a brand new breaker as she requested to have her power back as soon as possible so we provided a used but working breaker. At this time she has power, no billing adjustment is due as services were rendered as contracted.

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20206663
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  there was no need to change any breaker . The problem was not in breaker . The problem the meter where mistaken . My meter served different address and their meter served my address . Our dress was put next to the wrong meters . He never ever changed ************ because there was nothing broken . I called duke energy and they took care of our meters . **** e ergj turned power on on June 10 th not This guy . He is a rip of liar . I even had my neighbor over there all the time & she also called him . 
  why he never left there the old breaker since he is lying he changed one ? He never did because these town homes are only 6 years old and no breakers was broken . He is lying . Its not him that turned electricity for me . Its ***********  after we pulled a cord in my garage thats connected with meter outside we heard a noise next to a meter that was my real one . . Thats when we found out witch one is my  real meter . He is lying . He does not even know anything for electricity . He called 2 of his friends to check it . Thats why he took all that money doing nothing so he can pay them . None of them turned electricity on , it was a guy from duke e elegy that came by June 10 th at 2:30 pm , turned on electricity.