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Business Profile

Gun Equipment

Cardini Defense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Cardini Defense strictly because of the "at your residence" promise of 3-5 days on April 16th. I reached out that I hadn't received shipping information. They told me it would ship the next day. I went through this process twice. On May 1st I asked for a refund. They've told me they're waiting on approval via email thread at least 6 times now. I paid this company on April 16th and have been trying to get my money back not for over a month and they just respond with "waiting for approval".

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23 2025, I ordered a pistol holster and magazine carrier on line from Cardini Defense.I used ****** for the purchase,paid for expedited shipping and have received no product.I have been in contact via email with their cistomer service department multiple times in which they assure me they are working hard to resolve "my"problem.I see no effort on their part to get me the items I paid for or refund me the cost.I believe that I have fallen victim to an online scam and I am submitting this in an effort to at least alert others of this company's questionable business practices.

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a handgun holster from Cardini Defense on March 27th, 2025 for the price of $62.39 (#****). I have not received it, the customer service team has given 3 different dates, and they have stopped communicating upon be asking for a refund.

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 ea holsters 11-14-24 Cardini order #**** and I only recieved one holster 11-21-24. I have sent Cardini an email 5 times inquiring about when I would receive the 2nd holster and they would not say when I could expect delivery and that they were busy. I paid an additional amount for express delivery and still dont have the 2nd holster.

Cardini Defense is NOT a BBB Accredited Business.

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