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Business Profile

Internet Services

Airespring Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an Airespring customer and was overbilled from 03/01/2024 through 07/01/2024 by $3,362.94. I had signed a new contract and upgraded my **************** to a faster service. The company charged us for both internet services at the same time for 4 months while they were trying to get the new service switched over on our phone system. They have given me a credit for $1,460.55 but refuse to credit me for the balance of $1,902.39.

  • Initial Complaint

    Date:09/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airespring's Breach of Contract and Fraudulent Claims.I am writing to file a complaint regarding a breach of contract and fraudulent activity perpetrated by *********************** November 2023, we signed an order form with Airespring to provide internet service with a deadline of January 20th, 2024. The agreement outlined the terms of service, including a no installation fee and monthly rates of up to $600. However, Airespring altered the terms in December, demanding a significant installation fee of $19,000 and delaying the service delivery beyond the agreed-upon deadline.Who would pay $19,000 for an internet connection? So, we rejected this additional fee; Airespring subsequently canceled the order. To our astonishment, a month later, we began receiving demands for a substantial Early Termination Fee of $37,000, an entirely unfounded claim as no service was ever provided. Early Termination implies that the service was provided, and we terminated the service early. However, no service was provided, and no installation was performed because Airespring canceled the order without us paying the additional $19,000. So how did Airespring falsely and fraudulently create this $37,000 early termination fee from a $600 monthly internet service order?Airespring has now assigned this fabricated debt to a collection agency, *************************, which has been harassing us with threats and demands. ************************* have provided no supporting documentation or proof of service to justify the claim; they only had a fabricated statement by Airespring showing that $37,000 was past due. This behavior constitutes a potential fraud.We have been loyal customers of ******************** for many years and have given $65,000 of business to Airesping. As soon as they lose our business, they turn hostile! This experience has been highly disappointing and damaging to our business. We would like your help in resolving this matter and asking Airespring to stop harassing us.Thank you!

    Business Response

    Date: 10/04/2024

    Please see attached for Carrier, AireSpring, Response to complaint #******** from Admin ICC 

Airespring Inc is NOT a BBB Accredited Business.

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