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Business Profile

Loan Servicing

Consumer Account and Trust Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank is apparently a processor for Consumer **************** I had an agreement with CFF for debt relief. This bank apparently handles your money that you give them to settle your debts. CFF was a waste of my time and money, so I had to cancel with them. I was told that $175 was taken for this banks fees. So I called them and talked to a *********. I asked if I could possibly get any refunds. She told me the fees are for the work that they do on your account. No work was done on this account. CFF did nothing, so they did nothing. I was told shed call me back the next day to see what they could do.I thought that was fair enough. I waited a few days, no phone calls. So I called her back and asked what was up, reminded her she told me shed call me back. Instead of apologizing and telling me what was up she gets rude with me, saying they will refund $50. I had also pointed out that during the months of Nov 22, dec 22 and Jan 23 my husband was laid off. I was not able to pay CFF anything at all. I was curious as to why they still charged this trust account when they werent handling any funds. I would have been fine if theyd of been fair and refunded me $75. I wasnt paying, so they werent doing anything. Although, they did nothing for us anyway. I feel like I should get reimbursed everything. Even ***** at CFF told me I should. But this ********** got all mad at me when I asked her why not 3 months? And she yelled at me and hung up. I have received nothing in the mail, this was a month ago. Like CFF, this place should be looked into for fraud/scam.

Consumer Account and Trust Inc is NOT a BBB Accredited Business.

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