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Business Profile

Magazine Sales

DAP Global Marketing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

This profile includes complaints for DAP Global Marketing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DAP Global Marketing LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of charge is 7-23-24. I had a charge on my Lyft Mastercard for $29.95 and I never made a purchase. Would you please credit me back for this charge?

      Business Response

      Date: 07/24/2024

      Dear *****,

      As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you was declined. There will be no further charges to your account.

      We already voided the payment of $29.95 through the card ending in 1873. You can expect to receive your refund within 2 to 5 working days of having received this.

      According to our records, the service has been provided as requested since 7/23/2024. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was calling to pay a credit card bill and was a digit off and misdialed I told the representative I needed to pay a bill they took my information and sent my info to four companies that in turn billed me when I called the number back they keep hanging up when I found this company specifically on my statement and called aj despaired what happened they refused to refund

      Business Response

      Date: 06/18/2024

      Dear *******,

      As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** for something I. Never signed up for not sure how they got my card information when I called to ask for money back they said they would email a $50 gift card of some sort and never did

      Business Response

      Date: 11/15/2022

      ****************************

      Thank you very much for the information provided. As discussed previously in our call, the account created with ** has been canceled, and charge has been voided.

      We apologize for any inconvenience this miscommunication might have caused. We truly appreciate you getting in contact with us, this way we can improve our service with current customers.

      Kind regards,

      Customer Service
      Deluxe Loyalty Property
      **************

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't even talk with this business on the phone on 9/9/22, I was trying to call ******* about my bill and somehow ended up talking with someone telling me I won a $100 gift card but would have to pay $2.99 to send it to me. My mistake. I gave them my debit card # and saw 5 charges on my bank account for various companies with the total of $120,37. DAP being one of them and the charge was for $*****. I got a letter from DAP on 9/20/22 saying that my payment plan for 4 magazines would be a monthly charge of $***** for as long as I am a member. I am afraid to call them because they are a big scam. I shut down my debit card on 9/9/22 right after I realized I had been scammed. These charges were paid to ID Core Protection *****, ****************** *****, Ageless Renewal ****, Dspyleqe Custom Shopper ***** and DAP *****. I didn't authorize any of them.

      Business Response

      Date: 09/21/2022

      ***************,

      Our apologies for the misunderstanding with communication. As requested, we proceeded to cancelation your account and proceed refund of $23.45 to your bank account.

      Please feel free to contact us if you have any question, or concern, **************.

      Kind regards,

      Customer Care.

      Customer Answer

      Date: 09/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    DAP Global Marketing LLC is NOT a BBB Accredited Business.

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