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Business Profile

Medical Doctor

Choice Med Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a patient at ChoiceMedGroup under the care of Dr. **** *****. He approved my Medical Marijuana Card 2 years ago. I need a routine change in method of dispensation. This is a routine form. I submitted the required paperwork twice within the last two weeks. I have not heard from Choice Med Group. I contacted them again this week and was told that they have staffing issues and my request was never presented to my Doctor. Because this treatment requires a license from the State of *******, one can not just change Doctors as if it were a Dentist. Choice Med Groups nonfeasance has rendered my Medical Marijuana Card useless. This is a both a breach of contract and Medical Malpractice.

    Business Response

    Date: 11/20/2024

    On 11/11/2024, we were contacted by Mr. ****** requesting a change to his existing orders. We require that patients complete an online change request, which was completed on 11/11/2024. At the time of the request, Mr. ****** was informed that the change request will be submitted to our orders department for review and then to the ******************************************************** Use (****) for final approval. Mr. ****** was also informed that he will receive an email directly from the *** once approved or denied. 

    When creating orders for a qualified patient that includes daily dose amounts that exceed the amounts set forth in Emergency Rule 64ER22-8, a Request for Exception (***) form is required to be submitted and approved by the Office of Medical Marijuana Use (OMMU). This form must be completed, submitted, and approved using the Medical Marijuana Use Registry (Registry). The **** will review the submission and either approve the *** or return the *** for additional information. The patient will receive an email notification depending on the outcome of the ***** review. By law, under Statute ******* and Emergency Rule 64ER22-8 this process can take up to 14 days. 

    The change request was received by Choice Med Group on 11/11/2024, approved by Mr. ******s physician on 11/13/2024, and then the Request For Change form was submitted to the **** on 11/14/2024. The **** approved Mr. ******'s *** on 11/19/2024. 

    Mr. ****** states Because this treatment requires a license from the State of *******, one can not just change Doctors as if it were a Dentist is completely false. Choice Med Group receives transfer patients daily. As of November 2024, ******* has over ***** physicians authorized to recommend medical marijuana to qualifying patients. These physicians have completed the required training and are listed in the state's Medical Marijuana Use Registry. Anyone can access the most recent list of qualified physicians on the Office of Medical Marijuana Use's website (********************************************).

    On 11/20/2024 at 03:28 PM, an attempt was made to contact Mr. ****** by telephone, however there was no answer and a voice mail message was left regarding this issue, as requested by Mr. ******.


    Customer Answer

    Date: 11/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Allowe

Choice Med Group LLC is NOT a BBB Accredited Business.

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