Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Oncall Health Group LLC, located in **********, has been making unauthorized withdrawals from my checking account since Feb 2023. I called them on 11/25/24 and spoke to a supervisor, ***. He claimed I responded to a post card in the mail in Feb, 2023, called them, and agreed to the purchase on the phone with a solicitor. This is preposterous. I have never nor would I ever, nor did I purchase this or anything like it over the phone. He said perhaps Ive forgotten. That is the *** answer they give to people in my situation on BBB and is blatantly a lie. They have literally written checks out of my account. Unfortunately, as with many of the other complainants, I wasnt keeping up with my checking account. He played a recording of my voice he said was from Feb, 2023 stating to an automated recording asking for my name, zip code, bank name and bank account number. There is not a recording of a person on the phone with me agreeing to the service. While it is my voice it does not state what Im supposedly signing up for. There is no mention of signing up for anything much less recurring. I dont know how they went about gathering my voice for that information or under what circumstances.Since then Ive discovered terrible reviews on BBB about this company with dozens of F and D complaints with the same exact issue.I have done a thorough search of my phone records and cannot find at anytime did I ever call them. I have searched my digital postal records and cannot find any record of a post card. He said theyd be willing to refund 3 months worth if the recurring charges and nothing more. I told him it was unacceptable.Their offer amounts to $104.97. I declined. I want the full amount of $593.95 that was stolen from me. I have also filed complaints regarding 2 other companies operating from the same address doing the same thing, ************* and *********************. In total they owe me $1873.75.

  Business Response

  Date: 12/17/2024

  Dear **** ******,
  
  As per your request, your account has been canceled under the cancellation number #****** since 11/25/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.
  
  The refund will be sent out to the address provided: *******************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.
  
  Charges were authorized; this was created on Thursday February 16, 2024 at 11:25:12 AM, from phone number: **************, according to all records. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
  
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22694452
  
  I am rejecting this response because: I am rejecting this response because: without knowing the amount of the refund I cannot accept this. Theyve already offered a 90 day refund which I declined. I need to see that the refund recovers what was fraudulently taken from me dating back to Feb 2023.

  Furthermore I will wait until the check clears. This company has a documented record of committing these same fraudulent acts and has dozens of F ratings and complaints exactly like mine on BBB. I dont trust anything they say. 
  
  As for them canceling any future withdrawals I already closed the bank account because of this. A real pain. But once again I dont trust this company that theyll do what they say. 

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 12/19/2024

  Hi **** ******,
  
  The refund will be for all charges from each program, from Club Save you will receive a check for $628.35, from ***************** you will receive a refund for $738.28, and from Oncall Health Group the check is for $633.90.The total refund is $2000.53.
  
  Once again, we apologize for the inconvenience. The refund should be getting to you in next 3 days.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing the check is received and clears. Upon that I will be satisfied and lift the proviso. 

  I appreciate all the efforts by the BBB to resolve this issue and the companys timely response to settling it. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading my August 2024 bank statement, I inquired about checking account use from my wife. My wife informed me that she did not use checking account to pay bills and didn't use my account. I reviewed account again and notice strange account numbers and skip in sequential check numbers. I contacted bank (Truist) and was asked to come in. My account was closed when I informed Manager of my concerns. Bank manager reviewed statements, printed copy of each check with the names of the companies listed on the checks. I informed manager that I never heard of any of the companies or gave any of them authorization or permission to withdraw funds from my accounts. Manager (Truist) me that my account had been hacked from June 29, 2023 to August 7, 2024. We reviewed the checks and notice that printed on the following checks, On call Health Group, LLC, ********************** and ************** were authorized above my name and deposited only on the back of these checks. On call withdrew $29.95 a month totaling $419.30. Again, no purchase or any agreement was ever made to these companies (never heard of them), ************** has agreed to refund (check supposed to be within 7 to 10 days) funds. ********************** settlement is pending. A claim was filed with ********************************** in August 2024. A police report was filed in October with ********************************** (to protect mine and my family information). I was recommended to refile complaint against On call Health Group, LLC, no report of case being filed (no service update). Thank you for your time and service.

  Business Response

  Date: 10/18/2024

  Dear ****** ******,
  
  As per your request, your account has been canceled under the cancellation number #****** since 09/09/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.
  
  The refund will be sent out to the address provided: **********************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.
  
  These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Thursday June 1st, 2023, at 5:08:46 PM,from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Transactions:10/28/2022-05/15/2024.Amount of Unauthorized Payments Withdrawn from my checking account was $******. I did not enter into any form of agreement with Oncall Health Group LLC. No services were given to me. This company was presenting fake checks to my bank and obtaining payment without my authorization on a monthly basis. This company has been called on many occasions, there has been no ability to leave a message or speak to someone I am requesting that Oncall Health LLC refund me in full the amount of ******. Thank you in advance

  Business Response

  Date: 09/09/2024

  Dear ***************************,
  
  As per your request, your account has been canceled under the cancellation number # ****** since 06/03/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.
  
  As for the refund, we will refund all charges made. Refund will be sent it via check to address: *************************************. You can expect to receive the refund within 7 to 10 working days this.
  
  These charges were not fraudulent charges, according to our records, the service has been provided as requested on 10/19/2022. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All my monies refunded to me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered fraudulent, unauthorized, monthly electronic charges of $29.99 to my debit account dating back to 2022. I have incurred more than ****** in fraudulent charges. I never enrolled in this program. I had to close my checking account and I'm working with my bank to attempt to recover the charges.

  Business Response

  Date: 08/27/2024

  Dear *****************,
  
  As per your request, your account has been canceled under the cancellation number #****** as of 08/26/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.
  
  As for the refund, we will refund all charges made. Refund will be sent it via check to address: ***********************************************************. You can expect to receive the refund within 7 to 10 working days this.
  
  These charges were not fraudulent charges, according to our records, the service has been as  requested on 12/28/2022.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found an unauthorized charge on my checking account appearing to have been made by me. I have never used this service and do not make video visits to my healthcare provider, as my desktop does not have a camera or microphone. My healthcare provider does its' own billing, even if I had used a video visit. I am filing an attestation of fraud with my credit union which holds my checking acount.

  Business Response

  Date: 01/26/2024

  Dear *******************,
  
  As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested.
  
  Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
  
  As for the refund; after looking into it, the charge was actually $184.65. You will receive this in form of a check, in the next 7 to 10 business days, to the address provided: *******************************************************
  
  Sincerely,
  Customer Care
  **************
  

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I repeat however, I never requested or used any service from this company. ***************** does not do business with this company either.  I do not have the technology on my desktop computer to utilized these services; a camera and microphone. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Complaint #******** regarding another fake company from this same address. On 6/27/23, my sister-in-law attempted to call retiree services for a very large company that she worked for years ago. She had a billing issue for a service that they provide. She has been retired for 15 years. She heard 10 or 15 clicks on the phone before someone with a foreign accent picked up. Her company uses offshore phone support, so this was no surprise. The person told her that they would send a $100 gift card for her inconvenience, and they just needed her to provide her routing number and account number so they could direct deposit the money. She gave it to them since she initiated the call, presumably with the company she worked for. She suspected wire fraud, and called retiree services, who told her that they had no record of her calling them. She immediately closed her bank account. She never requested services from "Oncall Health Group LLC." The letter from this "company" stated clearly that they planned to steal her money once per month. There is no "opt out" statement in their letter. Their current address is listed as ***********************************************************************************. My sister-in-law wants her $29.95 back, and she wants her stolen information removed from their database. She would also like your rating of this company to reflect the fact that they steal money from bank accounts without the owner's knowledge or authorization.

  Business Response

  Date: 07/10/2023

  Dear *****************************,
  
  We apologize for any inconvenience this has caused. The refund in question was supposed to be sent to the address on file. If you can, please send the correct address the refund should go to, so we can process it as soon as possible.
   
  Sincerely,
  Customer Care
  ************** 

  Customer Answer

  Date: 07/21/2023

  My sister-in-law's address that they harvested from her original misdirected phone call is:  *************************, ****************************************************************; 65802.
  
  Thank you very much for your timely assistance in contacting the fake companies and getting a response.  I won't hold my breath while waiting for a valid check from these thieves.

  Business Response

  Date: 07/23/2023

  *****************************,
  
  Thank you for the information. We will be processing the refund, and send it to the address you provided: *************************, ******************************************************************.
  
  Once again,sorry for any inconvenience, we are working to get this fixed.
  
  Sincerely,
  Customer Care
  *************

  Customer Answer

  Date: 07/30/2023

   
  Complaint: 20296081
  
  I am rejecting this response because:  Oncall Health Group LLC failed to send a refund check.  ******** Services LLC, also at this address, which is a *** PO Box (look up the address on ****** Maps), also failed to send a check.  You closed complaint #******** ********************* for a check that will never arrive.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/10/2023

  The refund check in question was in fact delivered to the address you provided of: *************************, ******************************************************************. on 7/31/2023, as evidenced by the **** tracking information provided within.