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Business Profile

Moving and Storage Companies

Sunbelt Moving Systems, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Sunbelt Moving Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunbelt Moving Systems, Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21191814

      I am rejecting this response because there is no evidence that this company has tried to contact me. My phone monitors missed phone calls. Also, there has been no written response to my numerous emails. If the company wants to make this issue right, they can contact me via email or call me to tell me what and when the next steps will be taken. 

      Sincerely,

      *****************************

      Business Response

      Date: 02/21/2024

      We are sorry to hear ***************** was dissatisfied with the services she received.

      She is mistaken that her desk was not protected as all furniture is pad-wrapped for protection during all moves.

      The fact that damages occured was simply an accident.  We immediately sent out a repair man to take care of the wood pieces that had very minor damage.  He has returned to her home several times to accommodate her wishes.

      This is still an active claim.

      If we have missed Mrs. ******* calls, that is a coincidence. We have been in steady communication through email and will continue to work with the customer to find a satisfactory settlement agreement.

       

       

      Business Response

      Date: 02/26/2024

      To whom it may concern,

      Desk, Small / Winthrop peg for drawer repaired. Emailed to the customer last 22 Feb @ 1:13 pm.

       

       

       

       

      Customer Answer

      Date: 02/26/2024

      This offer is declined.

      I had replacement cost insurance. 

      The moving company has offered $50. compensation for the small desk. This  desk was worth no less than $6000.00, prior to the move. Although the moving company attempted to repair the piece, the inferior repairs devalued the piece even move. Prior to having it repaired, on multiple occasions, The desk should have been repaired by someone who specializes in the repair of antiques. The person repairing the desk had no expertise whatsoever.  I sent pictures of comparable desks to the moving company to demonstrate it's value. If the desk had been wrapped, as I discussed with the moving *******, the damage may have been avoided.

      The moving company has offered $50. compensation for the armoire handle (drawer pull).An employee of the moving company told me that it was going to cost $180.00 to replace the missing drawer pull but the manager did not want to pay this sum. If a replacement handle cannot be found, the hardware on the entire armoire will need to be changed. This caliber of hardware cannot be purchased for the offered amount. 

      The moving company has offered $135.00 compensation for the damage done to the upholstered arm chair. One cannot purchase fabric for this arm chair for $135.00, much less pay for the upholstery service. Originally I paid $3200 for this chair.

      *******************

    • Initial Complaint

      Date:08/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***Document Attached***
      I have not herd from moving company. This is 7 months trying to get results.I call but *** dosent answer phone, I tex he dosent answer tex. I am out of a of money with this company. What can be done? Thank You *******************************
      See Attachment/File: Photo Booth.app.zip

      Business Response

      Date: 02/21/2024

      We are sorry to hear ******************** had a negative experience with our company.

      *** & **** were the employees working with him and they are no longer with our company.

      This shipment was in our warehouse while the customers prepared to move to *****.

      We registered this as a Bekins job as we had no other shipments headed out west.

      All documents show that the shipment had Zero damages when it was picked up from our warehouse.

      If damages took place to items after they left our warehouse, that would be the fault of the driver or delivery crew in *****.

      Unfortunately we have no control over the situation after the corporate Bekins driver loaded the shipment from our warehouse.

      We are looking into the claim to make sure that ****** followed through, and the customer has since received an appropriate settlement offer.

       

      Customer Answer

      Date: 02/22/2024

       
      Complaint: 17895010

      I am rejecting this response because: I did not move to *****. I moved to ************* ** *****, and did not receive any kind of settlement.

      Sincerely,

      *******************************

      Business Response

      Date: 02/27/2024

      To whom it may concern,

      On behalf of the company, I want to extend my sincere apology. *** is no longer with us for a while. The owner of the company wants to settle this claim. We put together a settlement agreement that will be email to the customer in just a few minutes.

       

      Respectfully,

      Sunbelt Moving Systems

       

    Sunbelt Moving Systems, Inc is NOT a BBB Accredited Business.

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