Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Security provides credentialing services to organization requiring frequent access to hospitals. This service was required when I worked for J&J as a medical field service engineer. I left the employ of J&J in September of 2023. On May 5 a charge posted to my **************** account in the amount of $275.00. I call Green Security to inquire about the charge, and was told it was the auto-renewal fee. I explained that I no longer worked for J&J and that I did not want the service. They said they would close the account but would not refund the $275.00 as the auto-renewal terms were in the agreement when I signed up for the service. I then contacted **************** and the recommended sending an email to Green Security asking for a refund. I did and they responded saying they would not refund the $275.00. **************** recommended that I contact the BBB and file a complaint. Green Security's handling of their policy is reprehensible, immoral , and perhaps even illegal. It is no wonder the cost of health care is going up. As I had left J&J the email address they had was no longer valid, nor was my phone number. So while they may say the tried to contact me, they had no way of doing so unless they were to use my mailing address which they did not. I am hoping that you can intervene on my behalf and perhaps get a different outcome. I have attached the email to and from Green Security. Best Regards, ***************************

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously employed by a company that used Green Security for credentialing.I left the company in June 2023 - the company had stated they would cancel/transfer any compliance. memberships.I found this had not been cancelled and was charged to my credit card. I reached out to the Green Medical January 11, 2024, to request cancellation and refund. I have since called 3 additional times and two emails. I have been told "we emailed the department" but it has been over 2 months. I have continued to incur late charges on my credit card and am still awaiting a refund or any timeline of when I may receive one.

  Business Response

  Date: 02/16/2024

  Green Security charges are non-refundable, as stated in our terms and conditions. These terms and conditions can be found on our website when registering for an account with ******************** and must be agreed upon when the account is created. I've linked them below:

  **************************************************************;
  
  As taken directly from our terms of service, it is the responsibility of either the vendor and/or a company manager to notify Green Security when the vendor is no longer employed by the company prior to the charge. However, the vendor has noted here that the company was supposed to cancel her membership for her so because of this specific situation we have issued a refund for her charge and deactivated her account to avoid future billing.
  
  

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to share my concerns and seek assistance regarding an issue with Green Security, LLC, a company that I believe may be engaging in questionable business practices. On 9/12/23, I identified an unauthorized charge of $275 on my account, stemming from an auto-renewal of a subscription. I had previously communicated to the company that I was no longer associated with the organization that initially required this subscription. As a result, I did not anticipate nor did I approve any further charges. Green Security, LLC has referenced their terms of service to justify their actions, insisting that the charge is non-refundable. They also assert that they had dispatched multiple email notifications about the upcoming charge. However, since my departure from the organization that utilized the service, I wouldnt have accessed these emails. They should have been alerted to my status change through email bounce-backs. Notably, I have a practice of not authorizing auto-renewals for any of my subscriptions. Given these circumstances, I find Green Security's response and their refusal to remedy the situation deeply concerning. I am turning to the Better Business Bureau in the hopes of understanding my rights and seeking a resolution, ideally in the form of a refund. Your attention and intervention in this matter would be immensely valued.

  Business Response

  Date: 09/22/2023

  As stated by the consumer, our terms and conditions state that all charges are non-refundable. It also states that charges are recurring on an annual basis and if the consumer plans to leave their position and no longer needs our services, it is their responsibility to call in (prior to an unwanted charge) to deactivate their account. However, we understand the inconvenience of this specific scenario and no longer needing our services, and a refund has been processed.

  Customer Answer

  Date: 09/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, providing that a full refund is initiated back to my account as they have indicated.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Security, LLC billed my personal credit card on 6/17/23 to the amount of $275.00, I requested a refund via email on 7/13/23 within the 30 day limit. Green Security, LLC did not respond to my email request until 7/18/23. I did not receive a response from Green Security, LLC until I followed up on 7/21/23. I then had to follow up again on 7/24/23 and 7/27/23 to get a response from Green Security, LLC. And looking at the email chain I did not get a response to the issue until 7/31/23, 18 days since I first contacted Green Security, LLC. I can provide the email chain if needed. Green Security says they can not provide a refund due to it being past 30 days, Green Security, LLC says they can not provide me any Terms and Conditions that state: billing needs to be requested or reimbursed within 30 days of payment.3. Green Security, LLC can not provide any signature or acceptance on my end on the date that I ******************* signed up for their services. I am only trying to get my $275.00 back. I do not need their services and they can not provide any ********* that states a 30 day window of return and they can not provide any evidence that I agreed to any of the terms they suggest concerning a 30 day refund time window.

  Business Response

  Date: 08/11/2023

  To correct what was stated in this complaint, this customer was actually billed on 6/28/23 and emailed in to cancel his account on 7/13/23 (after he was charged). Our terms and conditions state that charges are recurring and all charges are non-refundable, which all customers agree to when signing up for an account with ******************** (shown in attachment). This customer provides their "signature" and "acceptance of services" when they agree to these Terms and Conditions when creating an account (shown in attachment). The full Terms and Conditions can be accessed by anyone at greensecurityllc.com after clicking the "Register Now" button in the top right corner. In addition, the customer's email was sent to our Support email address, which our *************************** works diligently to answer in a timely manner. However, all billing inquiries should be sent directly to the ****************** for the most efficient processing.

  However, we are willing to make an exception to our no refund policy for this specific case. We have processed a refund for the full amount and made the customer's account inactive to avoid future ********.