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Business Profile

Payment Processing Services

Bill2pay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of the closing on our home, the Seller ordered the *** documents via HomeWiseDocs a subsidiary. The link to the documents was provided to meet the legal obligation for the sale. I have always had access to these documents via the order L5349BR7L. Now the company is stating tat I can no longer access the information and need to reorder for hundreds of dollars. I would liek access to my *** documents that were already paid for in the closing.

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2023 I went to pay my ******* Electric bill on Bill2Pay and because the website was not showing any confirmation of my payment, ended up hitting submit 4 times resulting in 4 charges. When I called to get the charges reversed or cancelled, I was routed from ******* Electric to Bill2Pay then routed back to ******* Electric and told they aware their system lags and to only hit once. That's all well and good for next time, but to get my money back, I have to wait 2-3 weeks for a check for my refund. This is unacceptable for a error on their end. The excess charges were almost $300!They stated they have to "fix" the issue within 24 hours (which it had only been about 12). I had tried to call right when the issue happened, but because I was paying on a Sunday, they were not open. Basically no one I spoke to cared or had any good solution besides we'll send you a check in 2 to 3 weeks.

Bill2pay is NOT a BBB Accredited Business.

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