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Business Profile

Telemedicine

Instant Telemedice LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Important information

  • Customer Complaint:
    BBB recieved the below consumer report(s) concerning Instant Telemedice LLC:

    - June 30, 2021:
    "I received from a text from my credit card company for a decline on a charge purchased for $34.97. It was an online charge for a trial from a telemedic company. No one in our family purchased this online. I called the company regarding this & they explained it was for medical info. or help over the phone. They said they would continue to bill my account for $34.97. I would not give them any information over the phone & I disputed it with my credit card company to decline the charges. I feel this is a Scam to look out for!!!"

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am get charged $34.97 monthly from this company. I have no idea what I am being charged for or what this company is. Please stop charging me for something I have no idea what for. Im

    Business Response

    Date: 08/14/2024

    Dear ********************,

    Your account cancellation and full refund have been completed as requested. Refunds usually appear within 24 to 48 hours, but in some rare cases, it could take up to 5 to 7 business days. We have addressed this matter promptly and to your satisfaction.

    Instant Telemedicine is a program that provides and combines cutting-edge technology with access to highly trained health care professionals to help get our customers the best service possible. 
    On date 6/15/2024 we received an inbound call from phone number *************** where you provided your verbal authorization to enroll in our subscription. Since we did not receive any notification of cancellation the system went ahead and billed the membership fee once trial period had expired, as notified during this engagement. But rest assured your account has been canceled and refunded successfully and no further charges will be made to you. It was a pleasure to assist you!

    If you have any more questions or need further help, please contact our **************** at **************.

    Best regards,
    Customer ************************************************

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been charged a few times from this company. Never signed up or know who/what this is. We need our information removed and stop charging $34. I tried to locate my username with this company and no records could be found. With the other complaints being similar you guys should do a better job on making sure your members know you are charging their account. No receipt no email no confirmation just charges, makes it very suspicious on how this information is received in the first place.

    Business Response

    Date: 04/12/2024

    Dear ****************,

    As per your request we have successfully canceled and refunded your account for the amount charged. Please note that this reversal will take 24 to 48 hours in rare cases 5 to 7 business days. Upon reviewing our system we received an inbound call from phone number ************** on date 2/14/2024 where you provided your verbal authorization to get enrolled in our Telemedicine membership, it was stated during this engagement that you could call us back to our **************** line to discontinue at any point in time if you did not wish to be billed for the membership fee, since we did not receive any notification of cancellation from you; The system went ahead and billed you for the stated fee. But rest assured, we have canceled and refunded you effective immediately, therefore no further charges will be made to you. It was a pleasure to assist you today!

    Regards,
    Customer Care Department,
    **********************.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is repeatedly attempting to charge me a $34.97 fee for a service that I did not request/receive.

    Business Response

    Date: 03/27/2024

    Valued ****************,

    Upon reviewing your complaint and revising our system we received an inbound call from phone number ************** dated 2/21/2024 where you provided your verbal authorization to enroll in our Telemedicine subscription, where all benefits were made available for you to use at any point in time. But rest assured, we have processed your account cancellation effective immediately therefore no further billing attempts will be made moving forward. If you have further questions please feel free to call us at **************. It was a pleasure to assist you!

    Regards,
    Instant Telemedice LLC.

    Customer Answer

    Date: 03/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized charges. Please prevent business from conducting any transactions. Purchase Amount:$34.97 Purchase Date:02/16/2024 Purchase Type:Card Not Present Merchant Info:INSTANTTELEM*844497538 ***********, ******* I have contacted credit card fraud department.

    Business Response

    Date: 02/21/2024

    Dear ******************,

    Upon reviewing your case; On December 12th, 2023, you provided verbal authorization to enroll in our program. All benefits were accessible to you upon enrollment. As advised during engagement, you could cancel by calling our **************** line at ************** if you wished to discontinue enrollment and avoid billing. Since we did not receive a cancellation notification from you, the system proceeded to bill the membership fee as outlined.

    We have promptly processed your account cancellation, effective immediately, and issued a refund of $34.97 for the charged amount. Please be aware that the reversal may take between 24 to 48 hours, and in rare cases, up to 5 to 7 business days. It was our pleasure to assist you.

    Regards,
    **************** Department
    ********************** Telemedicine LLC.

Instant Telemedice LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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