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Business Profile

Title Companies

True Concept Title

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Companies.

Complaints

This profile includes complaints for True Concept Title's headquarters and its corporate-owned locations. To view all corporate locations, see

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True Concept Title has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The title company was responsible for managing the escrow funds in a fair and impartial manner as part of a real estate transaction that ultimately did not proceed. As a neutral third party, the title companys duty was to hold the escrow funds securely and release them according to the agreed-upon terms and legal requirements, without bias or undue influence.On September 3, 2024, my agent sent the signed release to the title company, authorizing the return of our portion of the escrow. However, the title company delayed sending our portion of the deposit for almost 60 days, despite having the necessary authorization. During this period, the representative I was in contact with refused to discuss the matter over the phone and insisted that the issue would have to go to court. She claimed she would only release the escrow funds with a court order. However, she ultimately released the funds not because of a court order but only after receiving instructions from the sellers agent.Additionally, she inaccurately claimed she never received the signed release on the initial date, only acknowledging it when resent by the sellers agent, despite email proof showing it was sent initially on September 3, 2024. This inconsistent behavior shows a lack of neutrality and reliability in the handling of our funds.I made multiple attempts to communicate with the title company to reach a resolution. I initially proposed a compromise, and when it wasnt accepted, I withdrew that offer and requested the full return of my escrow funds. The title company has been uncooperative, releasing the funds only after pressure from the sellers side and with conflicting statements about the release process.The title companys handling of this matter has been unprofessional, biased, and in violation of its duty as a neutral third party. Their actions have caused undue financial and personal strain, and I believe they failed to uphold the responsibilities expected of a title company.

      Business Response

      Date: 12/06/2024

      We have refunded the complaintant and come to an ammicable settlement.  I believe that both parties are satisfied as of now. 

       

      thank you,

      **** ********

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Nanis Elkaramany

    True Concept Title is NOT a BBB Accredited Business.

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