We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Plumber

Advanced Plumbing Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Plumber.

Complaints

This profile includes complaints for Advanced Plumbing Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Plumbing Technology has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had pipelining done by APT 4/2022. They said there would be a 3 year inspection. I have been calling and emailing for a month now. No one responds. I ask the secretary if they were still in business and she said yes.

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company installed a pipe liner for our cast iron plumbing pipes that came with a lifetime warranty. In less than a year the product failed, causing us to go through extensive repairs and complete pipe replacement. Their response after multiple attempts to contact them was that they were going out of business and would not be honoring any warranties

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to have someone at Advance Plumbing Technology to provide an appointment to do the pipe inspections as per contract every 2 years. I left several messages and not heard from ***. My contact number is ************ or ************.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plumbing Liner work done at our house last year and one of the pipes has failed. We have a lifetime warranty on the work and product and Advance Plumbing will not return our calls to fix the problem. They say they are out of business, however, they are taking new clients and still ordering Perma-Liner from the manufacturer, which is the same product they used at our house.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problems with drainage kitchen sink,not related to water from hurricanes. Called APT Nov 7,25,Dec 2,3,5,10,11- connected to answering service all but Nov 25,and ****** said use baking soda and vinegar, not working. They have yet to contact me. I just want them to fix the problem. Pipes done 4/2021 Thank you

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Advance Plumbing Technologies (APT) to line my cast iron pipes. *** completed the job on the evening of October 18th, 2024. I contacted the *** team on October 21st about the damage APT caused to my roof. *** ran the equipment to clean and spray line the vent and sewer pipes from my roof. The equipment they utilized and the placing of the equipment on my metal roof destroyed the finish and dented the roof. My house had a lifetime metal roof on it that is now destroyed. They ran snake auger style machines to clean the pipes. The vibration of the machines wore all the finish off of the roof, around all areas they worked (vent pipes). Also carrying/ dragging of the equipment across the roof caused dents and damage to the roof. During the process they also dropped equipment that slid down my roof resting on my pool encloser and hanging from power cords. I have pictures of all the above-described issues that occurred. I have offered to share all pictures and have requested *** to come out and see the damage. **** at *** said they usually put protection under all equipment prior to utilizing. **** asked me to get a quote for repairs. I called the original installer of the roof and received a quote after inspection of all the destroyed metal roof panels for $30,985.00. **** at *** requested a second quote. I got a second quote that included pictures of all the damage, the quote was for $34,848.95. **** from *** replied that *** would offer me $1.000 for the damage to my roof. I have pictures of the damage and the workers not protecting my roof and items falling off the roof during the process. Im attaching quotes and some pictures.

    • Initial Complaint

      Date:12/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      APT lined all sewage pipes in my house approx 4/30/ 2024. Cost was approx ****** dollars. When coming back to my home in November ( spent Summer up north), 1 shower is VERY slow to drain , not correct. Just got an email response , GOING OUT OF BUSINESS !!!!Remedy is, call another plumber ! Where is so called lifetime warranty ?!?!

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 21 after Hurricane ****** and Hurricane ******, I was eager to start repairs on my home and get it back together as soon as possible. And *** was eager to be the first in line to take the money my insurance gave me. I found out the services that they would provide would be outside of the scope of services insurance would cover. In addition, I discovered that the home was needing foundation reinforce which was the priority over the plumbing system repairs needed. I was given a small amount of funds initially from the insurance company and am a single mom with two teenagers and no financial support from a spouse or ex. My income is all I have. My home is unlivable, I am living in an RV in the front of my home and the company refuses to refund me the entire amount that I paid. They are claiming that after 72 hours they can keep 20% of the total scope of services that were estimated, which is $18,000 and refuse to provide a complete refund to me, after repeatedly requesting a refund from them. There has been no services provided and every single ***** I must use to repair the home with what is covered under my claim. Any additional will have to be out of pocket expenses and I do not have that kind of money to provide this company. I am requesting that the company refund me around ********.

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called for the free estimate. ******* ****** came by and basically ramrodded me into entering a contract. They got me approved for a loan on a tablet in less time than it took to place the camera in the pipes. Lord knows what damage that made and how would I know the pics were my plumbing? Called and conversed with several employees, as I had a gut feeling and spoke with other contractors, and wanted to cancel. Everyone trying to convince me to continue. *** took 9 grand right off the top the day I signed. No work was ever done and I had to file a complaint w/the loan company. *** sent me a reimbursement check as the loan was closed. Now they want the 5 grand they sent me and are threatening me with a law suit. By law I only owe them cancellation fee of 20% which I am willing to pay. DON'T get involved with this company.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appointment last year I made arrangements I took off and nobody ever showed all of father to call me to let me know that there will not. Gonna be a no call no shop so since they are the only company that has the technology to put a camera in your pipes. I called them again that was supposed to come today 1st. They actually send me a text message that I'm going to confirm my appointment on Friday. So then once it hits? It was supposed to be the appointment from 3:30to 530 today. Nobody ever called me or showed up or did anything so when I call them. They told me that somebody would be in contact with me never happened. When I did a review on? The. Company's when somebody called me and told me. This? The 1st time they're hearing about what just happened and that somebody dropped the ball and I just told the person. I understand you dropping the ball one time but you dropping the ball 2 times. That's very unprofessional so I would not recommend this company because they fail to provide me a service 2 times. Very disappointed and upset about it.

      Business Response

      Date: 04/13/2023

      APT has thoroughly investigated this and only have one record of this homeowner calling into APT to schedule a free inspection. The inspection was set for an arrival time window in-between 3PM - 5PM and our inspector showed up at 4:52pm. We have GPS tracking on our vehicles
      to ensure that our inspector showed up at the address provided by the homeowner. We provided a GPS screenshot to the homeowner via email. After discussing further with the inspector, he showed up and pressed a "Ring" doorbell
      that should have video tracking as well. He waited several minutes, also knocked and reached out via telephone twice before he left. So we truly believe there is a misunderstanding and APT takes great pride on respecting everyone's time. 

       

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    Read more

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.