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Business Profile

Dentist

Advanced Endodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Advanced Endodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Endodontics has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was overcharged for a procedure done. I spoke with my insurance. They charged me more than what my insurance told me my bill was. I was charged $650 when by contract they are only supposed to charge around $88-$100

    • Initial Complaint

      Date:03/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/6/23 I had a dental procedure on tooth #**. At that date I paid $553.60 and my then ****************** ***** ) paid $1,146.40 on 6/21/23. So there was an overpayment of $166. Now, it has been a little more than a Year and a 1/2 and the overpayment was never provided back to me.Finally, on 2/19/2025, I happened to have an appointment for a different issue and to my surprise>>>> I found out the credit on my account? This is 100% NOT ACCEPTABLE on their part AND I request my funds in the amount of $166 be return.Respectfully;**** ******

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was there with my wife on February 12, 2024 with a reference from my dentist to get root canal done, theyve changed 500$, gave a receipt with only codes and no explanation or any verbal comment on what will happen next. After all they havent done anything and told that it was just a consultation, please schedule an appointment for the next visit for actual treatment. After looking for those codes in the internet I found theyve charged for Xray, CT scans some other tests without asking me if I already have this data and before even getting me into the chair, maybe I wouldnt need it even.In the end of visit, when I realized that nothing will be done I asked for the manager, they refused to contact me. I asked to give the the number for their financial department, they kept me on hold for ************************************************************************************************** the public customer service number and option ********** one receipt, another receipt they were not able to print out (I don't know why) but attaching the charges from my HSA

    Advanced Endodontics is NOT a BBB Accredited Business.

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