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Business Profile

Ice Cream

Chill in Tacos Ice cream Taqueria

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting married May 23, 2025. In the beginning of May 2024 my fiance and I began to get into contact with ***** ***** regarding his ice cream event catering for our wedding. On May 10, 2024 my fianc and I had decided to book ***** ****** services for our wedding. On May 10, 2024 @2:17pm, my fianc and I paid a deposit of $391.96 to ***** ***** via Squareup with the remaining balance of $1,175.86. On October 28, 2024 my fianc and I contacted ***** ***** at chill and tacos ice cream taqueria, to advise due to our circumstances we would no longer be able to afford Mr. ****** services. ***** ***** then informed my fianc and I that he is unable to give us a full refund back because he has already spent the deposit money we sent him back on May 10, 2024 and that when we paid the deposit it was non-refundable and it was verbally discussed that the deposit is non-refundable. I informed ***** ***** that there is no previous contractual agreement that the deposit was is non-refundable nor did our invoice have a non-refundable deposit clause. Mr. ***** then tried to negotiate with me regarding that amount that he would refund my fianc and I. ***** ***** then said he would be able to give my fianc and I half of our deposit back in the amount of $195.98 because Mr. ****** words exactly I do not want bad blood with anyone regarding business. I agreed to be refunded in the amount of $195.98. ***** ***** then informed me that he would need a few weeks to get the money together and he would contact me on Monday, November 4, 2024 to discuss further. On Monday, November 4, 2024, ***** ***** sent my fianc a text message stating that he was willing to give my fianc and I a refund of $100 if we had documentation from our wedding venue that our wedding was canceled. ***** ***** canceled our invoice and provided falsified documents including a now added non-refundable deposit clause.

    Customer Answer

    Date: 01/02/2025

    Complaint has been resolved 

Chill in Tacos Ice cream Taqueria is NOT a BBB Accredited Business.

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