We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

On Par Installation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were a 3rd party installer for a dishwasher I brought at ******* My wife was home when they delivered it. She said the installers from On Par argued with each other the entire time. They rushed her to sign that they hadn't damaged anything while one of them stood in front of a cabinet clearly damaged. The company would not answer my calls. They only communicated through text. In one text they basically called me a lier. They wanted me to prove they did the damage. I don't deal with stupid so I'm just going to get a new cabinet door. But if they do work for you take pictures with time stamps before they get there. That's what they suggested I should have done. Who does that?

    Business Response

    Date: 12/27/2023

    We were in contact with the customer and based on the following we have a signed NO DAMAGE WAIVER signed after the completion of the installation and when working under the sink cabinet doors are always in the open position thus making it impossible for this to be a technician-related damage. 

    Business Response

    Date: 12/27/2023

    The customer signed a NO DAMAGE WAIVER. The customer's husband called the following day to say there was a scratch on the cabinet. 

    Customer Answer

    Date: 01/03/2024

    My wife was tricked into signing "No Damage Waiver". The employee stood in front of the cabinet they damaged then asked her to look at the dish washer for damage. I have moved on and paid for the repairs myself. I do not wish to receive anything from this horrible company. I just don't want them to do the same thing to other people. I want them to have a ******************* so customers are aware of their poor business practices.

    Customer Answer

    Date: 01/03/2024

     
    Complaint: 20959441

    I am rejecting this response because:

    My wife was tricked into signing "No Damage Waiver". The employee stood in front of the cabinet they damaged then asked her to look at the dish washer for damage. I have moved on and paid for the repairs myself. I do not wish to receive anything from this horrible company. I just don't want them to do the same thing to other people. I want them to have a ******************* so customers are aware of their poor business practices.


    Sincerely,

    ***************************

On Par Installation, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.