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Business Profile

Septic Tank Contractors

OSO Site Development and Septic Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor Details: OSO Site ********************************************** *************************************************************************************************** Services Contracted: Preparation of site foundation and installation of a *************** Home.Timeline: oMobile Home Delivery: Notified OSO a month in advance; delivery from Factory Select Homes on 07/21/23.oPermit Issued: 06/20/23 by ******************, *************************************************************Issues:1.Unprepared Site: OSO failed to prepare the foundation with shell, which delayed the mobile home delivery.2.Incomplete Work: The installation was not completed, leaving my mobile home without proper skirting, stairs, and necessary repairs.3.Excessive Duration: The project, which should typically take 30 days, extended over 500 days.4.Quality Issues: The work that was attempted was substandard, necessitating further expenditure on my part to rectify and complete, leaving home in disrepair to the date of this filing.

    Business Response

    Date: 01/27/2025

    The Mobile Home Pad was being finished and you and your park manger did not let us finish because you decided that the material was incorrect.  After many days of delay we found that the park manager erroneously sent information that Sarasosota Inspectors had no idea where he got it from.  After contacting the pit and showing you proof that the material was correct you allowed the mobile home to be placed on the pad.  The home was set up and you got your ** you have not paid your balance and have been living in your home.  The lien has been placed and you can continue with our attorney.  We seek to get paid for the home you are living in.  You even stiffed the electrician.  You are shameful

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was Paid in Full and now said she does not have the money to finish the job !

    Business Response

    Date: 12/16/2024

    Mr. *****

    You asked me to sign an AC contract for 7k.  Our invoice amount was $5015.  I have been refunding you slowly, but have been sending you monies weekly to return the $5015. After this weeks check is received, I will owe you less than 1k. 

    Last week on, week of 12/12/2024 you cancelled the job for the skirting and the stairs.  The stairs you decided to do differently.  Everything else has been done.  We never stated we couldnt finish the job.

    You stated that the pad had to be repaired.  After the ** reviewed your email with the pictures he asked that a load of base rock be delivered to your property so they could address the issues.  The base rock was delivered on 12/13/2024 and will be there before 12/20 to fix the issues.  

     

     

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first communication was March 16,2023, the person I have communicated with is *********************** who is office manager for OSO site Development. Everything had been going smoothly until the last 2 months. I have emails that state they hoped to be starting the week on November 20th today is Dec. 14, My father and I came down because we thought the mobile home would be finished. I have already paid for another week to stay and will be moving to another place. I have pictures and emails to verify this information and more if needed. I just want to know if I have any recourse get this done in a timely fashion since it has already been 7 months going on 8 with holidays coming up.Thanks,*************************

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to set up mobile home Home delivered on 16 Aug 2023 to this date home has been blocked Tie downs not complete, two parts of house not joined completely its has been 4 months and house not nearly ready when we purchased the home we were told it was a 2 to 3 week job to complete the home.had many promises that work would be done but always an excuse for not doing the job

    Business Response

    Date: 04/27/2025

    CO received July 2024

OSO Site Development and Septic Inc is NOT a BBB Accredited Business.

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