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Business Profile

Hotels

La Quinta Inn and Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made reservation for vacation arriving in april for two nights as you can see per the reservation the taxes and fees are showing. When we arrived we paid the account in full. We ask the registration clerk what we owed and we paid full in cash. When we arrive back from our vacation two weeks later the credit card was charged 56.94. I called the hotel and they stated that we had been registered as tax exempt. I have never registered anything tax exempt. I requested a copy of the receipt. The registration clerk had changed us to tax exempt. This was not our error this was in error or the hotel. We are requesting the 56.94 in refund. I have already went through the Wyndham complaint department and they said because the taxes have to be paid we were responsible. This was on error of the hotel and should have been handled when we paid in full upon arrival. We should have not been charged over two weeks later for their error.

    Business Response

    Date: 08/15/2023

    Good Afternoon,

     

    I am the new General manager I apologize for this issue looks like this was before my time here. Here at LaQuinta inn & Suites this isn't how we conduct ourselves and I'm sorry that you experienced this during your stay. In future if you all decide to come back we would be more than happy to Have you stay with us again and hopefully have a positive stay. Please feel free to reach out to me personally for anything in future.

     

     

     

    Thank you 

    Shayne B****

    Customer Answer

    Date: 08/15/2023



    Complaint: ********



    I am rejecting this response because: there was no solution will I be refunded the amount charged after the fact



    Sincerely,



    ******* *****

La Quinta Inn and Suites is NOT a BBB Accredited Business.

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