Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After researching several private Investigators we decided to hire Shawn T**** owner of SLT Investigations. This decision was based upon his website and phone conversation in which he promised to obtain statements from the subjects and development a professional presentation that could be used in court. After paying Mr. T**** $1,000(One thousand dollars) he
  Failed to return text and email messages
  failed to return phone calls
  failed to provide weekly updates regarding efforts and progress
  failed to produce a detailed report/analysis of the research which was provided to him
  failed to provide any original useful or helpful information
  the power point presentation he provided was nothing more than a plagiarism of my own research, which was previously forwarded to Mr T****
  the report that was finally provided is unprofessional and of no usable value.
  It is superficial at best, and lacks any original content or information that is helpful or useful to present to the Judge.
  His actions are unprofessional and disgraceful to his profession
  When confronted he failed to refund any of the 1,000.00 even though he agreed to do so in a previous text message.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 10, 2022/11/07) */
  The company made it clear that when looking for witnesses we could not guarantee that the person would want to participate in their Divorce case. This company bills for HOURLY efforts and we worked a full 8 hours above what was quoted for no additional charge. The client then demanded a refund after all the work was already done. That request was denied, as we do not work for free. We made it crystal clear that we promise efforts, no results. The client participated in and was provided a full report / power-point and other correspondence demonstrating the work was done. This accusation and defamatory and baseless and we have hired the Law Office of Tony Hernandez III to address it.
  
  
  Consumer Response /* (3000, 12, 2022/11/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Despite Mr. T****'s threats of retaliation, he did NOT address my actual complaint.
  
  To be clear, I am not complaining that Mr. T**** failed to achieve the goal of obtaining a statement from a target witness. Given Mr. T****'s demonstrated talent and abilities, it is understandable that he failed.
  
  My complaint is that after taking over $1000 of my money, Mr. T****:
  
  - failed and neglected to respond to text and email messages
  - failed and neglected to respond to telephone calls
  - failed and neglected to deliver promised weekly updates
  - failed and neglected to provide any useful or original information or promised detailed summary analysis reports
  - the report that was ultimately provided was superficial; lacked any original content; and was primarily a plagiarism of research that we originally provided to him in
  order to focus his investigation
  
  When we discussed this problem with him he became confrontational and threatening, as is epitomized in his BBB complaint response. In my opinion, this is not reasonable or acceptable professional conduct.