We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Rentals

Cocoa Beach Best, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Cocoa Beach Best, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cocoa Beach Best, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid a deposit of $2,250.00 to Cocoa Best Best, Inc. Vacation Rental Properties. The deposit was for the Canaveral Towers unit 310 for the month of February, 2023. We have rented this unit for five years. The agreed rental price was $6,750.00. The two additional installments were to be automatically charged to our **************** Card on May 31, 2022 and December 1, 2022. In July I noticed that the May installment had not been charged, so I contacted the office via email asking if there was a problem with my card. I received a note back for Sheila H***** stating that the property owner was considering selling so they would not run the payment until they were sure. She stated they would keep me up to date.
      In October, after many attempts to get in touch with via phone with the rental agent named Colin, he finally answered and said he would look into the situation. He called later that day and said the condo owner was not renewing with their rental agency after the end of December, 2022 and that our contract was not valid for the month of February, 2023. I asked about our deposit refund and he said it would be returned soon.
      We have attempted to contact the office, Colin, and the Real Estate Office associated with this company. We leave messages and emails and get NO response.
      We want our deposit of $2,250.00 returned immediately. Our next alternative will be legal actions.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/11/07) */
      We wanted to let you know that**************** had been refunded. We had been working with them on locating an alternate location.

      She was emailed a copy of the receipt from the refund!


      Thanks,
      Melanie


      Consumer Response /* (2000, 7, 2022/11/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      We did receive our refund. No one attempted the find us an alternate rental. We were able to find another location on our own.

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/29/22 I made an online reservation *********** for a vacation rental for the month of February 2023 and was charged a $2,743.56 deposit on my ******** card. On 8/31/22 I sent an email cancelling my reservation. I received a response asking which unit and dates we were staying. I responded on 8/31/22 with the information. Since that time I have emailed them 3 additional times and called and left a message. They have not responded. Can you assist in getting my deposit back?

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/10/07) */
      Contact Name and Title: Sheila, Admin/Accounting
      Contact Email: [email protected]
      I last responded to this complaint on 9/22/2022. I explained we had a human error to a newly installed automated system. I apologized for the issue and refunded the entire balance that very same day, 9/22/2022.
      My sincerest apology for this misunderstanding.
      I am not sure why this complaint has not been closed.


      Consumer Response /* (2000, 11, 2022/10/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Refund was issued 9/22/22 and received. Thank you.

    Cocoa Beach Best, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.