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Business Profile

Awnings

All Shade Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job Abandonment { 8 months overdue/No Response in months} Project withAll Shade Solutions -*** ****** 4 key elements in regard to the back of my home. exterior deck areas providing 8 roll down Hurricane rated shutters attached,Renaissance decorative roof structure- discussed job timeline to start late February and finish March. I will state that the work completed up to the 85% that I am currently sitting at is of high quality and represents what I hoped for upon initiation of the project to be completed no later than April 2024. I believe BBB exist to protect consumers from the following intentional negligence in regard to the management of my project. > constantly asking for project money with the statement it will get them onsite with product next week, then No contact from *** would make us wait for weeks.>project required a lift that damaged my pool deck easily avoidable =my cost $ ******* >2 of the 8 shutters immediately failed & are under 12 month warranty =Allshade would not come to resync shutters=I had to hire a different company to come prior to Hurricane ****** /****** >left there work-sight debris on property including 6 large sheets plywood and several 20' metal pieces which I asked to remove prior to ***** ****** they No showed+ had to pay junk haulers$250 >withholding my property an awning required to finish 1st floor ceiling (original scope of work)>in addition to pool deck repair/ I'm hiring a contractor to finish there work amount > *** will not provide receipts > hiring a metal worker to build a metal sleeve to protect upper roof area (part of original scope)=$ 500 Our home had 100% access at all times for there work, I attempted 0ver 100 calls or ************* unanswered with no response.Desperate for response I used different people phones and *** immediately- would answer.I Trusted *********** imagined the level of evasiveness to finish such a High-quality -project the projected total cost of $50,000 - more supportive info available

    Business Response

    Date: 01/08/2025

    This company is no longer in business. Bankruptcy has been filed and this customer has been notified.

    Customer Answer

    Date: 01/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

All Shade Solutions is NOT a BBB Accredited Business.

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