We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bus Lines

Space Coast Area Transit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Space Coast Area Transit's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Space Coast Area Transit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a scheduled ride on May **************************************************** at his normal time to pick up people early and he came from ************* which put us all behind by 40 minutes and one lady had to cancel her **** class because she missed it. I tried yesterday and I tried the 30th for over 12 minutes today to get to speak to ***** and never got anyone on the phone. No one should've ever scheduled a driver from *** to come to ********** Florida at the regular scheduled start time knowing that was going to put them 30 to 40 minutes behind schedule this is absolutely incompetent. *********************** is the operations manager and he should know this or go get another job. Anyone with any common sense would know the mathematics of it not feasibly possible to get to ********** on time to pick us up if you didn't schedule him earlier to come in or pick a different driver. You cut my trip by 40 minutes and the other lady had to cancel this is not right get it together *****!

      Business Response

      Date: 06/10/2024

      Complaint was looked into but could not find that information shared to be accurate.  On incident in question, **************** representative contacted customer directly to let her know pick up would be late however, pick up was within allotted time but customer demanded to be taken directly to destination prior to other passengers and got upset as driver had to follow determined routing. Customers expectations are found to be unreasonable.

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What is wrong with this company and the parent transit system that after 18 minutes as an average on the phone to book a trip it still is not a accomplished every single time and frankly I'm sick of it. Your people tell me you're booking for Tuesday I said go ahead and it's still can't get booked in a timely manner what is wrong with this system? Is it your people that don't know what they're doing or is it your computer system that's so screwed up that nobody can figure out how to book a simple trip a week out this is out of control people!!!

      Business Response

      Date: 05/30/2024

      Spoke with customer regarding complaint, explained limitations of service along with discussion on opportunities to improve on areas of concern.  Customer expressed gratitude of being contacted directly and info. shared along with being able to offer suggestions to improve service received.

    • Initial Complaint

      Date:04/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      OMG for over 22 minutes I was on hold to let them know that their website is doing nothing and the Token Transit app is also doing nothing. What is wrong with this company, this hold time WILL NEVER BE ACCEPTABLE FOR CUSTOMER SERVICE. I cannot purchase the Pass as the app does nothing and I cannot get to CS to address this issue, THIS WILL NEVER BE ACCEPTABLE HOLD TIMES, I DO NOT CARE WHAT THE EXCUSE IS. This is a business and needs to be more efficient or close down!

      Business Response

      Date: 05/06/2024

      Customer was contacted directly by **********************'s Mobility Manager and had issues addressed. Unfortunately on the day in question there were website concerns of it running slowly which likely caused the issue mentioned on not being able to access Token Transit.   This also likely contributed to the long hold time due to high call volume at the time the customer was trying to contact our ***************************** team.

      Customer Answer

      Date: 05/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Space Coast Area Transit is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.