We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Doors

Superior Doors and Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered new garage doors from the company, after waiting 8 months for the new doors and paying in full for them ,they installed the wrong doors. Since the new doors were installed they have blamed their supplier for sending the wrong doors and have consistently refused to do anything to remedy the situation.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/08/24) */
    The error was from the manufacturer /distributor which ordered & sent the wrong panel design. We reached out to the manufacturer several times and aside from them saying they cannot do anything since the doors were already installed, we have not been able to obtain resolution.

    The doors were delivered packed to the home, and unpacked by the installers, whom did not know that it was an incorrect item.

    The homeowner let the installers into the garage, and then he entered his home not returning outside until after the install was completed. By his own admission, he did not look at the product being installed prior to installation.

    In addition, the homeowner did not contact us about the error for over a week after install.

    Due to a higher than anticipated cost for the doors, and lack of resolution from the distributor/manufacturer, we are unable to do a partial reimbursement or replacement of the doors.


    Consumer Response /* (3000, 7, 2022/08/25) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The installers should have checked the order and not started the installation. I was told to not be in the garage during installation. Original doors and frames would not be able to be reinstalled if I would have noticed wrong doors and I would be without any garage doors for whatever time this would take to be resolved and I informed the company in person within 2 days of wrong doors being installed.I strongly resent this company trying to blame me in any way for their errors in not checking the order and allowing contracted installers to install these doors without any company reps on site to check the order against the actual doors.

Superior Doors and Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.