Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/22 I called them for a quote on moving a few heavy items from our home to the church and was quoted $180 per hour, but nothing available, but they the owner called back and had an opening this day, I explained we only had a few items to move.. no problem, they have men sitting around at the warehouse and this will help him by putting them to work. Nothing was said about any minimal hours nor about adding an hour for travel time to our sight. I accepted that and the job was completed in less than 2 hours and I received a bill for $990 to be paid in cash. I disputed the charge, but when I found out he was in the hospital, I paid it with the intention of him making it right afterwards. They were totally deceitful in their charge and neither the company nor Mr B****** was willing to adjust this charge. I would never recommend this company. My bill should have been no more than $360 and I had to pay $990 cash, you be the judge.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/05) */ IAM SORRY BUT WE HAVE HAD A 4HR MIN FOR OVER 22 YRS.EVERY MOVING COMP. IN FL.HAS THIS. I WAS TOLD THAT WHEN CALLED HE WAS TOLD THAT IT WAS START TO FINNISH AT 180.00 HR PLUS ONE HR ROAD TIME WITH A 4HR MIN. WE BEEN DOING THIS OVER 20SOME YRS.ALSO JUST PULLED THE FILE HE DID NOT PAY CASH HE PD THE BILL WITH A CHURCH CK. Consumer Response /* (3000, 7, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was calling around to get quotes on moving a few heavy items and was told they didn't have any openings A few minutes later the owner called back and said they had a cancellation and could do it anytime that day I told the owner we wouldn't be ready until later We only had a few items and were. Only moving them about three miles and didn't think it would take long He then said it would be 180 per hour which I knew was much more then others were charging but agreed Nothing was said about a 4 hour minimum or a one hour for travel time After they came they handed me a bill for $990 and refused a check and a credit card without extra charges I had to pay cash I tried to call the owner who I found was in surgery I went ahead and paid thinking he woul honor his quote possibly they were not aware of his quote Was i ever so wrong I could never recommend this company to anyone * Business Response /* (4000, 9, 2022/08/12) */ IAM SORRY BUT THE SHIPPER WAS TOLD 4HR MIN WITH A 1HR ROAD TIME HE WAS CHARGE CORRECTLEY.THIS HAS BEEN THIS WAY FOR WELL OVER 20YRS. Consumer Response /* (4200, 11, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Absolutely not whoever wrote that report it's a lie I spoke to the owner himself and no quote was given other than $185 per hour no minimum no travel charge the only reason I went ahead and paid them the 990.00 that day and in cash as they insisted was because I heard he was in the hospital having