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Business Profile

Towing Company

OTW Towing Transport and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1st 2023 my daughter had them tow my camper with an eviction notice. which is my home he took my home everything I own..I started calling them that day because I couldn't afford to leave it in a tow yard.. I called and called and called in text in text and text and text no answer finally I slept at the business.. 9:00 p.m. midnight someone pulls up he says that he's the guy's brother that he doesn't own this business. I told him my issue and he said that he he gave me his number and he said for me to call him that he would figure it out.. well I called I text I called I text another month too much goes by no answer.. finally the brother answered and he said oh don't worry about it it's here you know he told me that it was $700 and something and I tried to come up the money and when I had the money they didn't answer me they wouldn't answer me.. they still I've only talked to the owner one time and he said that he wanted to figure something out whether it was give me my stuff or I come pay for the storage he said but to be honest with you I could have got rid of your stuff within the first 30 days and I said you didn't answer your **** phone the first ************************************************************************* is I had to threaten to call the cops and everything that was the only reason why he finally called me..but he said yeah I want to figure something out you know you get your stuff or something I said yeah that would be great what what are you thinking and he didn't answer me back again I've text I've called nothing and he has my home I've been homeless living in my car now I don't even have a car now I'm walking the streets.. all because of him.. he answered one time November 26th 2023 and then today is March 20th 2024. I need help I'm homeless and he's got everything I own.. I'm disabled 50-year-old woman walking the streets..

OTW Towing Transport and Recovery is NOT a BBB Accredited Business.

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