Complaints

This profile includes complaints for Infiniti of Coconut Creek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Infiniti of Coconut Creek

  5501 W. Sample Rd. Coconut Creek, FL 33073

  
• 

  Infiniti of Coconut Creek

  5501 W. Sample Road Coconut Creek, FL 33073

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22591255
  
  I am rejecting this response because: there was no clear timeline as to when a loaner would be available. Noted that Mr. ***** did not state below what he told me in an email (in the documents I initially submitted) that a loaner would not be available for weeks. Meanwhile; my family and I have to be inconvenienced as we wait for one to come available.

   

  I went to visit this location in order to discuss this situation and find a mutually agreeable resolution. They wanted me to bring my vehicle back to them after it had already been there for almost 3 months prior to this (again with no loaner available); and the primary issue was not resolved. So, I had no confidence they could resolve the main complaint and requested a refund since the vehicle is still not working properly. They refused; I left the premises and want nothing further to do with company.

  
  Sincerely,
  
  ******* *****

  ar back from his manager, ***. I followed up w/Shai on 11/14/24 via text and he said that according to ***, the only course of action was to inspect the engine with an estimated costs of $3K-$5K. I got the impression that I was responsible for this cost. I initiated an email conversation with *** and Shai on 11/15/24 on which I made *** aware that I had purchased an extended warranty from this dealership, so I am not sure how why I would be responsible for this diagnosis cost. 11/19-11/21, I began emailing them every morning asking if they had a loaner available for me to use. On 11/21/24, *** responds saying he doesn't expect a loaner in for weeks (email is attached). To me, this is ridiculous that a large service department would not have a loaner vehicle for weeks. I would like Infiniti of Coconut Creek to fully resolve my vehicle's issue after taking my $3,400 or present solutions that are fair and equitable to me after my lost money, time and inconvenience the last few months.

  Business Response

  Date: 11/27/2024

  We have offered Mr. ***** a loaner as soon as one is available. Mr. ***** was advised of the next steps involved in repairing his vehicle. All of our repairs come with a 12 month / ***** mile warranty for defective parts. Mr. ***** also requested we submit additional repairs to his extended warranty which we will gladly do.  

  Business Response

  Date: 12/17/2024

  To whom it may concern,

  
  

  We have offered Mr. ***** multiple options. We have offered to pursue a fix for the vehicle, which would require further diagnosing. We also offered Mr. ***** trade assistance to potentially get him in a different new or preowned vehicle. Mr. ***** has communicated to this point he does not want to trade in or repair his vehicle. Any type of refund consideration would require us checking his vehicle to see what was causing the condition. All of the parts installed have a 12 month and ***** mile warranty that covers the part and the labor required for installation.

  
  

  Thank you,

  D

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 8th 2021 I purchased an Infiniti Q60 from this dealership at the time of sale I was told I had to purchase perma-plate protection or else the dealership would be unwilling to sell me the vehicle I explained I did not want the addition protection warranty and the finance manager writing my deal explained that he was unwilling to sell me his car without it I was then explained that by taking the additional coverage they would apply a coating to the vehicle both on the interior and exterior that would cover a repair of full replacement for damage to the cosmetic leather on the interior seats, door panels, chrome trim etc. and I would have paint-guard protection covering me for a repair or repaint of any exterior painted body panels that become damage by weather induced damage , paint dullness , tree sap staining , chip paint , oxidized paid , and rusted paint. On March 11th I filled a claim and attempted to use my coverage to which I was denied protection of the paint it was explained to my via the warranty supplier that I did not have coverage for chipped paint and that my leather guard would only warrant an attempt to repair and if unsuccessful I would not be proved a replacement I explained that at time of purchase I was told a complete different story and never provided terms and conditions or a written brochure everything about the perma-plate I was told by the finance manager writing up the deal was in my opinion an attempt to price ***** for an additional profit the explanation of coverage was falsified and and I was sold this coverage under a falsified explanation which is a clear example of misleading information had I been told the terms and conditions truthfully I would not have purchased this vehicle from the dealership and I feel mislead and lied to I attempted to call the dealership and spoke with ****************** who is the current Finance Manager after explaining he said that because those employees are no longer there he could not help me.

  Business Response

  Date: 04/17/2024

  Unfortunately the warranty that the client is referring to is a policy that covers fading of the interior or exterior when treated with the product Perma Plate. The issue the client is having is chips in the paint from rocks and small dings. These types of damages are not covered by the policy. We have offered to assist the customer with trading out of their vehicle so they can get a vehicle that does not have damage to the paint and we have offered to put $1000 towards the purchase of that vehicle if they choose. The client has declined this offer.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12 2022. When I went there I traded in a boat and a car. The car dealer ******** who is a felon he told me that. I brought ****** cash and I can prove all this. I had the worse car experience of my life there. First of all the ad online said the car was ***** then when I got there it went to ******. ******** told me he would give me ***** for my trade in and they gave me *****. They lied and cheated me. They also said I would get another key because the car was used. I it took me 8 months to get my extra key. They also said I would get 4 new tires and all I got were 2. Another lie from ********. I just had to put 2 new tires on. The total cost for a basic q60 was ******!!!!!! They lied to me and said I was getting infinity warranties! I spent ***** on some 3rd party scam warrantys that refuse to fix my car! I made several complaints to infinity corporate!,,

  Business Response

  Date: 07/25/2023

  We are reaching out to the customer to resolve this concern. We have researched all our documents and information and we do not see that the customer has been to our dealership since August 2022. We will offer an amicable resolution to the customer when we determine what is required.