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Business Profile

Publications

Premium Publications, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premium Publications is preying on the elderly. My mother had a subscription which was cancelled because she can no longer accept magazine subscriptions. Premium publications went from one credit card of our mother's to another...somehow they have access. I've called and their voice mail is always full. I've left two messages on their website. There has been no response. I think they are swindling and hacking accounts. They must be stopped!

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transactions are June 8, 18 July 2, 12, 24 and Aug 1. I was billed $179.88 on each of these dates and have no idea who these people are at all. I tried to contact them via phone ************ and either I get that the mailbox is full or I leave a message to call me back. So far i haven't a response to any of my calls (5) as of 8-11-2022. The charges are posted to my CC from SHOP YOUR WAY. I will have to call the CC company and dispute all of these charges and have PREMIUM PUBLICATIONS blocked from my account. The CC sent me an email about these fraudulent transactions too. Appears as if this is normal business for PREMIUM PUBLICATIONS as I see I am not the only one with the same type of complaint. My wife is in the hospital since July 14 and the CC is giving me a hard time about disputing these charges, my wife is unable to call at this time yet. My wife has only her name account, I'll see if I can get on it to dispute these charges.

Premium Publications, LLC. is NOT a BBB Accredited Business.

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