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Business Profile

Editorial Services

Merged PDF

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Editorial Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this website during their trial period and was only supposed to be charged $0.95. I canceled the service within the timeframe stated on their website, but I never received a confirmationsomething beyond my control. Despite this, they have continued to charge me $29.95 per month for the past three months. I have made multiple attempts to contact them without success. These charges are fraudulent, and I am requesting a full refund.

    Business Response

    Date: 02/18/2025

    Dear ***** ******, 

    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on February 17, 2025

    In regard to it, we hereby would like to state the following:

    Please be informed that after reviewing the information in our system, we confirm that there is no payment or an activated subscription associated with the email address provided.

    Did you register with a different email address or through another website/company? If you have registered with another company, we suggest contacting them directly.

    We kindly request that you contact us at the following email address to resolve the inconvenience: ******************************** Additionally, please specify in your request the same email address used to register on our website if you have paid for our services.

     

    We look forward to hearing from you at your earliest convenience.

    Yours sincerely,
    Customer Service Department


    Customer Answer

    Date: 02/19/2025

     
    Complaint: 22948849

    I am rejecting this response because: I have emailed the business with the required information. I am waiting for a response from them. Once they have refunded me I will close this case. 
    Sincerely,

    ***** ******

    Business Response

    Date: 02/21/2025

    Dear ***** ******, 

    Thank you for your response.

    We confirm that we have received your message to our customer service department from the email address used to subscribe to our services. Our customer service team has already contacted you to address your request.

    We trust the above has been of assistance, and we remain at your disposal for further clarifications you may have.

    Yours sincerely,
    Customer Service Department


    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22948849

    I am rejecting this response because: I was charged for 3 months of the service in which I did cancel during the trial period. The business has only provided a refund for one month stating the following: the bank will not allow the refund. I am requesting a refund for the other 2 charges.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a fraud. It allows you to convert you pdf but when it's time to convert the pdf it starts glitching. Tried calling and was left on the line for hours and no-ever picked up. SCAM!!! They are hoping people will say oh it's just .95 and go on their way but not today!

    Business Response

    Date: 07/18/2024

    Dear Ms. ***********************, 

    We are sorry to hear that you have experienced some problems with our tools. We apologize for any inconvenience caused.


    In these cases, in order to better assist you, we have a customer service team available 24 hours a day, 7 days a week. You can contact us with more details about your problem and we will get back to you as soon as possible. 


    We hereby inform you that your Subscription Plan linked to the email ****************************************** has been canceled and will therefore no longer be billed by our company. 


    Please note that the initial fee, 0.95 USD, is non-refundable as stated in our Terms and ********************************************************************* Team

     

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did the free trial of MergedPDF and then tried to cancel and they could not reset my password and it took me three calls waiting for 20 minutes on the phone to reach a representative to cancel the service. I believe they make it intentionally challenging to cancel the service.

    Customer Answer

    Date: 04/02/2024

    The website is: ***************************************

    Business Response

    Date: 04/17/2024

    Dear ***************,
    We are writing you from www.mergedpdf.com regarding your complaint lodged before the Better Business Bureau, with number case #********, which we were notified to our **************** Team on April 14, 2024. 
    We have reviewed your information, and unfortunately, you are not in our customer database. We have not registered any customer files with email *******************. 
    It is our intention to offer you the best assistance and to do this, it is necessary that you reply confirming one of the following details: 
    Transaction ID (It is a unique identifier that was sent to the email address provided when the payment was completed) 
    Account ID (which can be found in the welcome/confirmation email sent to you when signing up to one of our subscription plans) 
    The last 4 digits of the credit/debit card used for payment We await your response. 
    The email you used on our website. 
    You can contact us directly to our **************** Team, ******************************** We await your response.
    Best regards,

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