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Business Profile

Insurance Claims Processing

Coconut Grove Claim Adjusters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* *****, acting as a public adjuster at Coconut Grove Claim Adjusters, LLC, collected an insurance settlement check March 18, 2025. that was issued jointly to me and another party. He cashed this check without our required endorsements or consent. We made repeated efforts to contact him, but he remained unresponsive for weeks. The insurance company has confirmed this action was unauthorized. We are requesting immediate resolution and restitution.Below is a detailed timeline of our interactions on whats app, email and phone call. March 18 ******* confirmed that you would pick up the check and endorse it for us to deposit. Your message: I asked via message if he had the check. No response.March 19 and March 20 I followed up no response.March 21 He responded:Hello. Yes, I picked up the check but I am out of the office this week. I will process it next week.I replied:Thank you! Talk to you next week.March 26, March 27 and March 31 no response We called his office and we were told he was working as usual, they said they were giving him an urgent message to contact us. April 2 I messaged again:No response and called straight to voicemail April 7 After speaking directly with the insurance company, I was informed that ******* had already cashed the original check without either endorsement. The insurance company clearly stated that this is not legally permitted. They have advised us to contact the ***** police.

  • Initial Complaint

    Date:05/15/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****************************************** and I am desperately in need of your help. After experiencing a water leak in my house that damaged three rooms, I hired Coconut Grove Claim Adjusters, *************************, as my adjuster to facilitate the insurance claim with my insurance company, American Platinum Property and ******************* In the contract with Coconut Grove Claim Adjusters, the claim settlement would be split 80% to my husband, ******* and me, with 20% going to the adjuster. ************** received the settlement check of $8,333.41 and without informing my husband or me, cashed the check and kept the entire amount. This was done on April 19, 2024. (I discovered this information only by calling the insurance company for status of the settlement). Subsequently, ************** has not responded to our telephone calls, texts, or emails asking that he send us our portion of the insurance claim, which is $6,666.72. He has completely cut us off and has vanished in the wind. We are unable to go to his office to speak with him in person because the address for Coconut Grove Claim Adjusters, ***********************, is a *** mailing office. Any assistance with this matter would be greatly appreciated. Thank you for your time.******************************************

    Customer Answer

    Date: 06/14/2024

     

    Dear Better Business Bureau,

    Today, 06/14/2024, I received a check from Coconut Grove Claim Adjusters in the requested amount of $6,666.72. I immediately deposited the check. (It is not cleared yet, however).

    I am utterly grateful to you for taking the time to contact Coconut Grove Claim Adjusters/************************* on my behalf. Were it not for you and the other agencies that I reached out to for help, I would not have heard from **************. With your attempts to contact him, I feel he had no other choice but to issue the payment.

    Again, thank you for your valuable assistance.

    ******************************************

Coconut Grove Claim Adjusters, LLC is NOT a BBB Accredited Business.

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