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  Quick Notes Inc

  2550 Rampart Way South Cooper City, FL 33026

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  Quick Notes Inc

  2511 N. Hiatus Rd Cooper City, FL 33026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $4897paid on 4th March 2023, for:1 scanner $1053.74 received QNotes software $2600 not received do not want.Refundable credit as per invoice $1217.26 not received.refund due $2600 + $1217.26 = $3817.26 due Seller sent an email copy of invoice attached with an x showing where to agree to terms. ***** did not agree to terms and seller claimed the *** entered by seller was buyers signature a fraudulent statement.Payment was sent prior to attached invoice and acknowledges payment was received and a credit refund was due of $1217.26 after payment but did not include rejected purchase of software which was never delivered and no longer wanted.

  Business Response

  Date: 10/03/2023

  Hello.
  

  Yes, there are two sides to every story and I will provide the actual time line and facts here.
  On 02/02/2023 ******************** made a web request for information on our WEB Site. www.qnotes.com. 
  On 02/03/2023 ******************** explained via email that he was a past customer from ****, when he lived in the *** and needed QNotes to meet the ********************* requirements for SOAP notes.  QNotes is our product line that meets the needs for patient notes called SOAP notes here in the ***.  
  On 02/03/2023 ******************** via email send the ********** AHPRA Chiropractic Boards requirements and we responded "Yes", with our basic pricing for the QNotes System and on going service. 
  On 02/04/2023 ******************** emails: "As a prior owner of you [your] program what kind of discount can you give me? I am 72 and do not know how much use it will get? My main reason to buy is to meet board requirements.".  He is clearly very familiar with QNotes and our terms and pricing.
  He then responded on the same day that he needs a large iPad for as he is vision impaired.   
  On 02/08/2023 after 20 more emails and phone calls we invoiced him.  (See original attached).
  On 02/27/2023 He sent: "Purchase has been approved as per quote" and he asked for an TAX invoice.
  On 02/28/2023 We learned that a third party was funding  the system.  (See attached)
  On 02/28/2023 The invoice was revised and delivered to include a paper scanner (See attached).
  After getting clarification and a copy of this approval from ********************, we used this government document as the approval for the sale.
  On 03/01/2023 we provided a required TAX invoice as well as an AU requirement.

  On 03/04/2023 he paid for the System based on the invoice.
  From 03/04/2023 to 4/07/2023 we spent 9 hours with ******************** on the phone and worked for him and with him to help him pass the ******************* requirements".  During this time there were over 30 more emails and a bunch of research work. (see *********** attached).
  On 04/07/2023 He got the approval from the Chiropractic board.  We found out that this was actually an audit to keep his license.  The *********************** system saved the day.  See document attached.
  On 04/13/2023 He stated that will be "off line" because of his eyes for awhile.
  On 08/09/2023 He stated that he is moving to *****.
  On 08/14/2023 He first asked for a $3884.09 refund on the QNotes sale.
  This request for a refund was over 6 months after the initial approval of 02/07/23 sale. Our terms are clear.  There is a 30 day return period with a 25% restocking fee.  This is a fair common business practice both here and in AU.  
  On 08/16/2023 We said no.
  
  ******************** had a balance on our records for $1243.26.  (See attached statement) This is because Job Access (who actually paid for the system) sent him approval for $4755.73 based on the original invoice.  After we paid for and delivered the scanner, forms, manual and web links for the software he still had this credit on our books.  Given the 9 hours of direct phone prep work, other documents and over 50 support emails we do not feel that we owe him anything.  Also, given that he was well past the 30 day return / trial period he cannot request a return.  

  Quick Notes in 36 years has never had a BBB issue or any issue with any client ever.  ******************** bought QNotes and our services to pass a board audit and keep his license - We succeeded!  His deciding to move to ***** 6 months later, is not a valid reason to request a refund.   ******************** was well aware of our terms from the phone discussions, emails, quotes, invoices and from our website.   ******************** was a past customer and was very familiar with our product, and our reputation.  He is taking advantage and he did not even pay for the system as it was full funded by Job Access (*********** version of our own ********************************).  
  
  In good ****** ** he will sign a document stating that he will not be using QNotes in the future, I will offer him $1200 as a final remedy.
  
  Thank you,
  *****************************
  Quick Notes Inc.
  ************ ex. 233
  
  
  

   

   

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20667503
  
  I am rejecting this response because:

   

  I became bling in my left eye after making payment. I never got the program I paid for , I am being treated for my loss of sight in my left eye. This special acupuncture treatment is only available at the eye hospital in *******. Contract give 30 days after instrqlation for return so 30 day period has not started.. I have trouble typing due to my vision loss and would have trouble using the program that I paid for but did not get. I will need to prepare a more complete response. Would like to discuss this with BBB and explore options of mediation. Selling a program for full cost and never delivering the product does not seem like a fair exchange. I spent equal time on the phone and the facts quoted are not true

   

  what if this was a car I bought and paid in full for and the seller decided to keep my full payment for the car and KEEP THE *** TOO would not be a fair exchange no matter how long the salesman spend selling the car
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/13/2023

  ******* time would like to call you and discuss this as with loss of sight in my eye affects my typing.

  **********************

  my *** number is ************ but as I am in ***** it may be hard to connect but I can call you 

  Customer Answer

  Date: 10/13/2023

  Invoice allows a 30 day refund after signing customer service agreement not signed so under the terms of sale if agreed upon buyer could receive 75% refund of software purchase and 100% of credit balance so this is what the seller has already agreed to do

   

  see word letter response, I will be gone for next two weeks and will not have email

  Customer Answer

  Date: 10/14/2023

  Please see attached response to seller 30 day return

  0667503
  Date Filed:
  9/28/2023
  Complaint Type:
  Refund / Exchange Issues
  Filed with:
  BBB
  ******************************************************************************
  Phone: **************
  Fax: **************
  Email: ***********************************
  URL: *****************************************************
  
  Complainant : *************************
  
  As I am having issues with the online form, I will use email to respond.
  
                                            Additional response to sellers initial response
  Seller has made the following statement:
  Our terms are clear. There is a 30 day return period with a 25% restocking fee.  This is a fair common business practice both here (in **)
  I refer to the previously submitted Invoice document dated 2/28/2022 . This document was made after payment was made and shows terms of 30 day trial to begin after install and training was performed. To this date no training or install which is done remotely over the internet has been performed.
  Invoice States By signing this agreement you agree to these terms agreement was never signed by potential buyer as such the 30-day refund trial period has yet to begin.
  Since no hardware such as program disks or other physical items are needed for the remote online install and all books or forms are simply links to a download online there is nothing to restock and the 25% restocking fee does not apply. This clause was when there was hardware in the sale and the only hardware was a scanner which was not returned and was paid for in full.
  According to the agreement a full refund is expected and due under the provisions that the seller agreed to in the document.
  The Invoice dated 2/28/2022 shows under
  
  Payments and Credits  Paid USD $4897 by EFT
  
  Refundable Credit $ USD 1217.26
  
  Claim Plus 1.5% Interest per month compounded daily for total $1217.26 + $4897+ interest from 2/28/2022
  
  I also refer to the previously supplied **************** agreement for *********************** version 7.2 ******** ***** . This original form was sent to complainant with an x typed in the space to show where the potential buyer is to sign . ********* of file shows it is unedited with x meaning it was made at the time of the rest of the document. If seller wants to continue to make false statements under oath about the x being the doctors signature I am sure the DAs office would consider perjury a crime under ******* law.
  The **************** agreement for *********************** version 7.2 ******** ***** requires the buyer to sign the agreement and start the 30 day trial after install and training. This was not signed by the buyer so the 30-refund trial policy has yet to begin also the program requires the seller to install the program live on line as there is no software provided starting the 30 day trial after it is installed and training delivered.
  *************************

  Customer Answer

  Date: 10/15/2023

  Seller has made serious false and libelous statements. The record will show no action past, or present has been taken against the claimant's chiropractic license as falsely claimed by seller. Documentary evidence can be provided on request to prove buyers position in this very serious matter.

  Business Response

  Date: 10/17/2023

  First I will answer his statement:
  "what if this was a car I bought and paid in full for and the seller decided to keep my full payment for the car and KEEP THE *** TOO would not be a fair exchange no matter how long the salesman spend selling the car"

  This is more like he bought a show car with his governments money and won the show car competition and collected the prize and prize money.  Then, SIX MONTHS later he wants to return the car but keep the prize and prize money.  In this case the ****************** Audit was the prize and Jobs Access fully 100% paid him for the system.  I contacted Job Access and offered them the $1200 USD credit and they stated that once they fund they are out of the picture.  

  Second:
  As I already provided all the documentation, I will be brief.   He bought our system and a large iPad because he already had the vision issues.  We discussed this and all his other disabilities in great depth prior to the sale.   The QNotes system is perfect for vision impaired as there is no typing required.  It is a large push button system.  

  I already made an ****** generous offer.  I now withdraw my offer unless he signs a release document (that I will prepare) that he will not pursue this extortion and grifting scheme.  He has 14 days to accept my offer or I will close this matter.
  
  Also as a matter of policy we do not do business with any Chinese or Russian banks.  
  

  Business Response

  Date: 10/17/2023

  I just notices that he uploaded many documents on 10/16.   I'm going to refer to the one called "Response 2" as this is a convoluted attempt to tell his side.  It looks like he copied pieces from many emails across many months to try to make a point.   
  
  This is really simple.  He bought a system to win an audit.  He won.  He got a government agency to pay for the system because of vision and hand writing disabilities.  I happen to be somewhat of an expert on these disability issues so I understand.   We offer a common business practice 30 day return less 25%.  Six months later - I repeat - six months later, he decides to move to ***** and want to return the system.  This is a mostly software system, just like Quick Books or ********* Word.  We only require a signature on a document for on going Support / Service and Upgrades.  He opted out of these things and therefore did not need to sign the "year two" service agreement.  He had us make this very clear on his final invoice revision before he sent payment - see the invoice. 
  
  Also note, that even the signature on the invoice is for Credit Card payment not for the acceptance of the sale.  We accepted payment and the ********************* paperwork as offer / acceptance of the sale and then we provided 9 hours of consulting work to help him pass his board audit - he passed.  He uploaded some of this work on 10/16 this further proves our side.  

   

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20667503
  
  I am rejecting this response because: see attached.
  
  Sincerely,
  
  *************************