We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Sales

Ferguson Bath, Kitchen & Lighting Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a very high-end cooktop (Miele Brand) from Ferguson on Oct 7th. The reason for buying the model number that I did (my preference was another one) was because the salesperson told me that the unit was in stock at the warehouse. When I asked the salesperson when that unit could arrive my house, the answer was: 6 to 10 days *** so you should have it by no later than mid Oct. Today is Nov 5th and I have not received the unit. The worst of it is that there isn't anyone at Ferguson who knows what the unit is. To make things even worse, no one seems to care since they don't communicate with me. They have impacted me economical and psychologically.

    Business Response

    Date: 11/21/2022

    *************** to the BBB Service issue complaint 18364579.

     

    The customer purchased a cooktop for our internet site build.com.  On the website it said that the cooktop would leave the Miele warehouse in 3-7 days.  After the three initial days, the customer began calling us two/three times a day to get updates.  ************* Services picked up the cooktop from Miele.  The cooktop was not in our hands, but in transport.  Pilot could not tell us where the truck was.  They would only tell us that once they receive the item in their ***** warehouse, they would contact the customer for delivery.  This is a standard practice that is used. 

     

    The customer could not and would not accept this.  I talked to the customer each day trying to comfort him and assure him that it would be here soon.

     

    The delivery day came.  He did not receive a cooktop.  He received a Miele combi-steam oven.  It was a mis-picked item. The customer is now even more infuriated.

     

    I them made a local ticket.  I found the cooktop in our local warehouse.  I picked up the cooktop and delivered it to his countertop fabricator.

     

    I called the customer after I delivered the item.  I also sent him the pictures below to show that the cooktop was delivered.  He thanked me for helping him.

     

    ***********************

  • Initial Complaint

    Date:10/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial transaction date was July 2021. Deposit for goods was made at this time. The vendor demanded payment and leveraged delivery in exchange for balance to be paid in full. Payment of balance was made April 2022. The vendor has yet to deliver. Original promised delivery date was Jan 2022. Vendor has had a known delay issue. This was not fully disclosed when the order was placed. The complaint is to enforce vendor's obligation to deliver product. They've had my product (as documented in email) and advanced it to another client.

    Business Response

    Date: 11/22/2022

    I responded to BBB service issue complaint ******** on Thursday, November 17, 2022.  Please see attachment.

    Business Response

    Date: 11/23/2022

    I have had only one complaint with BBB.  The complaint was from customer ******************************  I have explained the complaint to the BBB.  Please close.

     

    Business Response

    Date: 12/22/2022

    see attached

Ferguson Bath, Kitchen & Lighting Gallery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.